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Customer Support Advisor (Work from Home)
About the Company
Jio is a leading telecommunications company in India, focused on building future products and services to empower billions. They aim to create new ways for people to live, learn, work, and play. The company has over 10,001 employees and a significant presence on LinkedIn.
Job Description
Jio is seeking a Customer Support Advisor for a permanent Work From Home position, hiring from non-metropolitan cities across India. This role involves a blended support process including chat, email, and inbound/outbound calls. The ideal candidate will possess excellent English communication skills and have prior BPO experience. The position requires the candidate to have their own laptop and a stable broadband connection. This is a full-time, remote role with a 6-day work week and rotational shifts, including nights. Pursuing students are not eligible for this position.
| Company Name | Jio |
|---|---|
| Role | Customer Support Advisor (Work from Home) |
| Location | India |
| Salary | |
| Job Type | Full-time |
Responsibilities
- Provide customer support via chat and email.
- Handle inbound and outbound customer calls.
- Resolve customer queries and issues effectively.
- Maintain high standards of customer service.
Qualifications
- Excellent English verbal and written communication skills.
- Minimum 6 months of BPO experience (Voice / Non-Voice – on paper).
- Bachelor’s Degree.
- 1+ years of Consumer Services experience.
- Experience working in a remote setting.
- Laptop and stable broadband connection required.
Skills
ATS Keywords
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Frequently Asked Questions
The job posting does not mention a specific age limit, but it states that pursuing students are not eligible.
The role requires 6 days of working with 1 rotational week off, and involves rotational shifts, including night shifts.
Yes, a laptop and a stable broadband connection are required for this remote position.
The job is hiring from Pan India, but specifically from non-metropolitan cities.
A minimum of 6 months of BPO experience (Voice/Non-Voice on paper) and 1+ years of Consumer Services experience are required.
Other Information
Interested candidates are requested to share their resume with Rahul1.Gupta@ril.com. The job is promoted by hirer and actively reviewing applicants. Premium features are offered for AI-powered job assessment and resume tailoring.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
