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Customer Service Executive-Retail Asset Inbound
About the Company
IDFC FIRST Bank is a leading bank in India, known for its customer-centric approach and fast-paced environment. They offer opportunities for career growth within the financial services sector.
Job Description
IDFC FIRST Bank is seeking a Customer Service Executive for its Retail Asset Inbound division. This role involves managing incoming customer inquiries pertaining to retail asset products, aiming to deliver prompt resolutions and outstanding customer experiences. The position is based in Airoli, Navi Mumbai and offers a chance to advance a career within a dynamic and customer-focused organization.
| Company Name | IDFC FIRST Bank |
|---|---|
| Role | Customer Service Executive-Retail Asset Inbound |
| Location | Hyderabad, Telangana, India |
| Salary | |
| Job Type | Full-time |
Responsibilities
- Manage inbound customer calls concerning retail asset products.
- Deliver precise, prompt, and individualized solutions to boost customer satisfaction.
- Inform customers about the bank’s products and services to aid their decision-making.
- Maintain comprehensive records of all customer interactions and transactions.
- Achieve individual and team objectives for service quality and customer satisfaction.
- Liaise with internal departments to facilitate swift resolution of customer concerns.
- Remain current with the bank’s offerings, services, and operational procedures.
- Contribute to sales targets through effective customer engagement.
Qualifications
- Bachelor’s degree in any field (full-time program).
- A minimum of one year of experience in customer service, ideally within the banking or financial services industry.
Skills
ATS Keywords
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Frequently Asked Questions
This role requires working in rotational shifts, which may include weekends and public holidays.
The role focuses on inbound customer inquiries related to retail asset products offered by IDFC FIRST Bank.
While excellent communication in English and Hindi is essential, proficiency in regional languages is considered a plus.
A minimum of one year of experience in customer service is required, preferably in the banking or financial services sector.
Other Information
This position is categorized under Customer Care Centre and has a requisition ID of P-198733.
Tags
How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
