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Tech Support Intern
About the Company
Exotel is a premier full-stack customer engagement platform and a business-focused virtual telecom operator. Recently securing a virtual telecom operator license, Exotel is now positioned to provide cost-effective, comprehensive VoIP telephony services, establishing the company as a fully compliant cloud calling provider. Established in 2011, Exotel boasts an impressive suite of cloud-based products facilitating 70 million daily conversations for over 6000 businesses across India, Southeast Asia, the Middle East, and Africa. Currently, Exotel’s omnichannel contact center, communication API suite, and conversational AI platform empower some of the fastest-growing businesses in emerging economies to effectively manage customer engagement. Exotel demonstrates robust financial performance, with $50 million in Annual Recurring Revenue (ARR) and a successful $100 million Series D funding round.
Exotel was recognized with The ET StartUp Awards 2022 in the Comeback Kid category.
Job Description
| Company Name | Exotel |
|---|---|
| Role | Tech Support Intern |
| Location | Bengaluru, Karnataka, India |
| Salary | |
| Job Type | Intern |
Responsibilities
- Perform in-depth analysis and resolution of customer support tickets.
- Simulate customer-reported issues to identify solutions and fixes for inquiries.
- Develop a comprehensive understanding of Exotel products, becoming proficient in Exotel-specific tools and troubleshooting procedures.
- Collaborate effectively with other teams including Customer Happiness, Customer Success, Sales, Product, and Engineering to cultivate mutually beneficial relationships.
- Adopt a “Be Curious” mindset, continuously exploring innovative and enhanced methods for resolving customer issues.
Qualifications
- Possession of an engineering degree or equivalent qualification is essential.
- Proficiency in scripting languages such as Python.
- Demonstrated ability to work independently and efficiently to meet deadlines and Service Level Agreements (SLAs).
- Competence in promptly responding to and resolving support-related inquiries via phone, chat, and email.
- Willingness to work in rotational shifts.
- Exceptional ability to analyze, research, and resolve highly technical and unique problems.
- Excellent communication and troubleshooting skills.
- Strong command of Linux Command-Line Interface (CLI) tools.
- Proficiency in writing SQL queries.
Skills
ATS Keywords
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Frequently Asked Questions
An engineering degree (or equivalent), proficiency in Python and SQL, strong Linux CLI skills, and excellent troubleshooting and communication abilities are essential.
You’ll be analyzing and resolving customer support tickets, simulating customer issues to find solutions, learning Exotel products, collaborating with various teams, and finding innovative ways to resolve customer issues.
Yes, willingness to work in rotational shifts is one of the requirements.
Strong skills in Python, Linux CLI, SQL, troubleshooting, and communication will be very useful.
Other Information
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
