Disclaimer
Welcome to vthetecheejobs.com! We gather job listings from various sources, including job websites and company portals, to bring you the best opportunities tailored to your interests. While we strive to ensure accuracy, please verify job details independently before taking any action. It’s important to note that vthetecheejobs.com does not endorse any specific employers or job listings showcased on our platform, nor are we involved in the hiring process. We want you to know that we have no affiliations or partnerships with the companies listed. Your use of our website is at your own discretion, and we’re here to support you in your job search journey!
Technical Support Associate
About the Company
Job Description
| Company Name | Hackerearth |
|---|---|
| Role | Technical Support Associate |
| Location | Bengaluru, Karnataka, India |
| Salary | |
| Job Type | Full-Time |
Responsibilities
- Customer Issue Resolution: Provide timely responses to user inquiries received through email, chat, telephone, or other designated support channels. Conduct thorough investigations and resolve platform-related problems, offering appropriate solutions or temporary workarounds.
- Technical Troubleshooting: Leverage a comprehensive understanding of the platform’s functionality to assist users in resolving technical challenges effectively.
- Ticket Management: Utilize support tools to meticulously log and track customer issues, ensuring timely follow-up actions and precise status updates. Escalate complex technical problems to relevant internal teams while providing detailed background information and context.
- Documentation and Reporting: Actively contribute to the maintenance and expansion of the internal knowledge base and documentation to mitigate the recurrence of common inquiries. Share valuable insights and observed trends with the team to improve overall support effectiveness.
- Cross-functional Collaboration: Establish and maintain close working relationships with the Content, Engineering, Product, and Quality Assurance teams to facilitate the resolution of critical issues and improve support readiness for new releases and product updates.
- Shift and Schedule Adherence: Maintain availability for rotational shifts, which may include night and weekend coverage, to ensure comprehensive support coverage.
- Additional Responsibilities: Execute any other support-related tasks as assigned by the supervisor or leadership team, as required.
Qualifications
- Fundamental knowledge of web-based applications, Software as a Service (SaaS) platforms, and assessment methodologies.
- Proficiency in problem identification, analysis, and resolution techniques.
- Excellent written and oral communication skills to effectively interact with users and internal teams.
- Working knowledge of Customer Relationship Management (CRM) systems or ticketing platforms (desirable, but not required).
- Technical aptitude in database management and querying (SQL), basic operating system functionalities, and Bash scripting.
Skills
ATS Keywords
Get instant updates on latest jobs!
Join our instagram and telegram channels.
To join our Instagram and Telegram channels click on instagram and telegram icons
Frequently Asked Questions
This role requires availability for rotational shifts, which may include night and weekend coverage to ensure comprehensive support.
Working knowledge of Customer Relationship Management (CRM) systems or ticketing platforms is desirable, but not required.
A Bachelor’s Degree in Computer Science, Information Technology, or Engineering is preferred.
This is an on-site (work from office) position located in Bengaluru, Karnataka, India.
Other Information
Entry Level, Permanent, On-site (Work from office), 0–6 Months Experience, Bachelor’s Degree (Computer Science, Information Technology, or Engineering preferred)
Tags
How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
