Disclaimer
Welcome to vthetecheejobs.com! We gather job listings from various sources, including job websites and company portals, to bring you the best opportunities tailored to your interests. While we strive to ensure accuracy, please verify job details independently before taking any action. It’s important to note that vthetecheejobs.com does not endorse any specific employers or job listings showcased on our platform, nor are we involved in the hiring process. We want you to know that we have no affiliations or partnerships with the companies listed. Your use of our website is at your own discretion, and we’re here to support you in your job search journey!
Customer Service Executive
About the Company
HSBC is a leading global banking and financial services organization with operations spanning 64 countries and territories. The company’s mission is to support business growth, foster economic prosperity, and help individuals achieve their aspirations. They are committed to creating a diverse and inclusive workplace where employees are valued and respected.
Job Description
HSBC is seeking a motivated and experienced Customer Service Executive to join their Operations department. This role is crucial in ensuring high levels of productivity and quality in customer service delivery. The successful candidate will be responsible for efficiently and professionally resolving customer requests, improving service standards, and maintaining up-to-date knowledge of relevant processes. The position requires a proactive approach to issue identification and resolution, aiming to provide excellent service to both internal and external clients.
| Company Name | HSBC |
|---|---|
| Role | Customer Service Executive |
| Location | Hong Kong (implied by experience requirement) |
| Salary | |
| Job Type | Full Time |
Responsibilities
- Ensure productivity and quality levels meet established process standards.
- Provide efficient, accurate, and professional service to customers, focusing on resolving requests.
- Deliver high-quality service to internal and external customers, identifying opportunities to enhance customer service and boost productivity.
- Continuously acquire and update knowledge regarding procedures relevant to the assigned process.
- Work independently to complete assigned tasks within established timeframes and according to process benchmarks.
- Proactively identify and escalate any issues to the Line/Management team.
- Resolve customer complaints and complex inquiries or problem situations.
- Offer polite, friendly, and personalized inquiry and information services to internal/external customers.
Qualifications
- Graduate degree in any discipline.
- High energy, pro-active, positive attitude, and a problem-solving mindset.
- Demonstrated ownership of issues.
- Knowledge and experience working in Hong Kong Wholesale Banking Operations.
- Good understanding of Wholesale products and services offered by Wholesale Client and Account Servicing.
- Solid understanding of the client interface/onboarding and associated bank processes.
- Delivery-focused mindset.
- Excellent communication skills, both written and verbal.
- Prior experience in the Banking Industry is considered an advantage.
Skills
ATS Keywords
Get instant updates on latest jobs!
Join our instagram and telegram channels.
To join our Instagram and Telegram channels click on instagram and telegram icons
Frequently Asked Questions
The work style for this role is Hybrid Worker.
Prior experience in the Banking Industry is considered an added advantage, but not strictly mandatory.
A graduate degree in any discipline is required for this position.
The role requires knowledge and experience in Hong Kong Wholesale Banking Operations, including an understanding of Wholesale products, services, and client onboarding processes.
Other Information
HSBC is an equal opportunity employer committed to fostering an inclusive and diverse environment. They value employee opinions and provide opportunities for professional development and growth. Applications are considered based on merit and suitability.
Tags
How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
