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NTT Data is hiring for Junior Oracle DBA | Apply Now
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Role :Junior Oracle DBA
Location :Hyderabad, Telangana, India
Job Description
Join a business that is expanding the realm of the possible. We are well known for our cutting-edge technological know-how, our ability to positively impact clients and society, and our technical prowess. Diversity and inclusivity are valued at work; it's a place where you may develop, fit in, and prosper.
Join a business that is stretching the envelope of what is feasible. Our reputation is built on our cutting-edge technological know-how, our ability to positively impact clients and society, and our leadership in innovation. Our workplace values inclusivity and diversity; it's a place where you can develop, fit in, and prosper.
As a developing engineering position, the Application Managed Services Engineer (L2) is in charge of offering managed services to clients in order to guarantee the continued operation of their packaged application technologies, including middleware, ERP, and other business-critical software. This is done by proactively monitoring, identifying, looking into, and resolving application-based incidents, service requests, and alerts.
In order to ensure the seamless operation and optimization of clients' application infrastructure and services, the main goal of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without violating the terms of the service level agreement (SLA). It primarily focuses on second-line support for incidents and requests with a medium level of complexity.
When needed, the Application Managed Services Engineer (L2) may additionally assist with or contribute to project activities.
Responsibilities
- Depending on the needs of the project, the Application Managed Services Engineer (L2) may also assist or participate.
- carries out operational duties to promptly and within the specified SLA address all issues and requests.
- carries out operational duties to promptly address all issues and requests within the specified SLA.
- identifies, looks into, evaluates, and promptly logs all incidents involving problems and errors before or after they happen.
- identifies, looks into, evaluates problems and errors before or at the time they happen, and promptly logs all of these instances.
- finds the source of issues and occurrences and offers second level help for all requests and events.
- Responds to all calls for second level help and locates the source of issues and events.
- carries out modifications while accurately identifying the risks and creating measures for mitigating them so that the change record is updated.
- carries out the shift handover procedure by handing over the important activities that need to be completed in the future shift and emphasizing any tickets that need special attention.
- escalates all tickets in order to get the appropriate attention from the CoE and other teams; if necessary, escalates tickets to management.
- escalates all tickets in order to get CoE and other teams to give them the proper attention; if necessary, escalates tickets to management.
- collaborates with automation teams to automate repetitive activities and optimize effort.
- coaches L1 teams and the service desk in both technical and behavioral skills.
- enables client infrastructure monitoring.
- finds issues and mistakes before they affect a client's service.
- Participates in the change management process by documenting all change requests, including standard and non-standard, along with any necessary information about patching and other modifications to configuration items.
- Participates in the change management process by keeping a detailed record of all change requests, both standard and non-standard, including patching and other modifications to configuration items.
- Makes ensuring that any modifications are implemented with the appropriate authorization.
- audits, examines, and requests tickets for quality control. It also suggests revisions to knowledge articles and suggests enhancements.
- generates reports based on trend analysis to find tasks that can be automated, reducing tickets and optimizing effort.
- generates trend analysis reports that help find tasks that can be automated, which reduces tickets and maximizes effort.
- may additionally assist with or contribute to project activities as needed.
- Could be involved in testing and executing Disaster Recovery procedures.
Education Qualifications
- a bachelor's degree in computing or information technology, or a comparable qualification (or demonstrated equivalent job experience).
- certificates pertinent to the rendered services (certifications give significance to a candidate's eligibility for the position).
- Relevant credentials for the services rendered (certifications lend more significance to a candidate's eligibility for the position).
- moderate degree of experience in managed services that is relevant.
- moderate degree of platform management experience, working with a variety of packaged application technologies, including middleware, ERP, and other vital business applications.
Skills
- Database Fundamentals: Knowledge of architecture, normalization, and ideas related to databases.
- SQL Proficiency: Excellent querying, data management, and performance tuning skills in SQL.
- Strong SQL abilities for data processing, querying, and performance tweaking are required for SQL proficiency.
- PL/SQL: The ability to write stored procedures, functions, and triggers using PL/SQL.
- Knowledge of backup and recovery techniques, such as RMAN, is necessary.
- Performance Tuning: A foundational understanding of performance tuning methods.
- Troubleshooting: The capacity to examine and fix problems with databases.
- Analyzing and fixing database problems is known as troubleshooting.
- Required Competencies:
- Oracle Real Application Clusters (RAC): Introducing Oracle RAC.
- Data Guard: Knowledge of disaster recovery and data security principles.
- Data Guard: Knowledge of principles related to disaster recovery and data protection.
- Scripting: Automation requires scripting language proficiency, such as Python or Perl.
- ITIL Foundation: Knowledge of the ITIL service management framework.
How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
