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Technical Support Engineer
About the Company
Zoho Corporation is actively seeking highly motivated and skilled Technical Support Engineers to join our dynamic team.
Job Description
The successful candidate will be responsible for providing comprehensive technical support, conducting engaging product demonstrations, and facilitating effective customer training sessions. This role also entails gathering detailed customer requirements, diligently responding to Requests for Information (RFIs), and proactively following up with potential clients to ensure their needs are met and expectations are exceeded. A crucial aspect of this position involves delivering accurate and timely solutions to address customer issues and inquiries, contributing to a positive customer experience. Furthermore, the ideal candidate must demonstrate proficiency in providing phone-based technical assistance to our international customer base, requiring excellent communication and problem-solving skills.
| Company Name | Zoho Corporation |
|---|---|
| Role | Technical Support Engineer |
| Location | |
| Salary | |
| Job Type |
Responsibilities
- providing comprehensive technical support
- conducting engaging product demonstrations
- facilitating effective customer training sessions
- gathering detailed customer requirements
- diligently responding to Requests for Information (RFIs)
- proactively following up with potential clients to ensure their needs are met and expectations are exceeded
- delivering accurate and timely solutions to address customer issues and inquiries, contributing to a positive customer experience
- providing phone-based technical assistance to our international customer base, requiring excellent communication and problem-solving skills
Qualifications
- Applicants must possess exceptional communication skills
- coupled with a minimum of six months of demonstrable experience in a client-facing position.
- Candidates should be open to relocation to meet the needs of the business
- should exhibit a strong willingness to learn and adapt to new and emerging technologies within the software and technology landscape.
- The role necessitates a willingness to work night shifts to accommodate the needs of our global clientele.
Skills
ATS Keywords
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Frequently Asked Questions
The role involves providing technical support, conducting product demonstrations, facilitating customer training, gathering requirements, responding to RFIs, following up with clients, and delivering solutions to customer issues via phone, especially to international customers.
Applicants need exceptional communication skills, a minimum of six months of client-facing experience, willingness to relocate, a strong willingness to learn new technologies, and the ability to work night shifts.
Yes, candidates should be open to relocation to meet the needs of the business.
At least six months of demonstrable experience in a client-facing role is required.
Other Information
Please note that only candidates selected for further consideration will be contacted regarding the subsequent stages of the recruitment process. The deadline for application submission is August 15th, 2025.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
