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Service Desk Fresher
About the Company
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.
Job Description
To provide technical support & assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest. To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels.
| Company Name | Zones LLC. |
|---|---|
| Role | Service Desk Fresher |
| Location | Bangalore, India |
| Salary | INR 300000 – 360000 Annually |
| Job Type | Full Time |
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the SOP’s / KB’s related to the issue and the relevant details provided by customers.
- Walk the customer through the problem-solving process.
- Escalate unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- Identify and suggest possible improvements to procedures & KB articles.
- Ability to diagnose and resolve basic technical issues faster.
- Real time Ticket creation and documentation.
- Ability to perform tasks within SLA’s.
Qualifications
- Experience – 0- 0.6 months in IT Support
- Education – Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech, MCA, Msc (Computer)
- Experience in Core IT Support, Addressing Clients Worldwide (24*7).
- Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype)
- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.
Skills
ATS Keywords
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Frequently Asked Questions
Candidates should have 0-0.6 months of experience in IT Support and a Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech, MCA, or Msc (Computer) degree. Experience in Core IT Support and working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting are also required.
Key responsibilities include providing technical support to customers through phone, chat, and email, performing remote troubleshooting, determining solutions based on SOPs/KBs, escalating unresolved issues, recording events and resolutions, and providing accurate information on IT products or services.
The salary range for the Service Desk Fresher role is INR 300,000 to 360,000 annually.
Zones is a Global Solution Provider of end-to-end IT solutions, specializing in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. They operate in over 120 countries and are a Minority Business Enterprise (MBE).
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
