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Technical Support Executive
About the Company
Teleperformance is a leading global organization providing outsourced Digital Integrated Business Services to a wide range of clients and industries.
Job Description
**Responsibilities:**
* Address and resolve customer inquiries effectively and professionally through various communication channels, including phone calls, emails, and online chat.
* Utilize strong communication skills to deliver precise and comprehensive information about products and services to customers.
* Consistently achieve or surpass key performance indicators (KPIs) established by the organization, focusing on metrics such as call handling efficiency, issue resolution success, and adherence to quality assurance standards.
* Actively participate and collaborate with team members to facilitate the attainment of collective objectives and goals.
* Thoroughly document all customer interactions and maintain accurate records within the designated Customer Relationship Management (CRM) system.
**Candidate Profile Requirements:**
* Possession of a Bachelor’s degree in any relevant field of specialization (BCA, B.Tech, or B.E. preferred).
* A minimum of 0-1 year of prior experience in a BPO customer service environment or a related field is desirable; however, applications from entry-level candidates and recent graduates are also encouraged.
* Demonstrated excellence in both written and verbal communication skills, specifically in the English language.
* Fluency in Hindi is considered a significant advantage.
* Solid foundational computer skills, including a minimum typing speed of 20 words per minute (WPM), are essential.
| Company Name | Teleperformance (TP) |
|---|---|
| Role | Technical Support Executive |
| Location | Remote (Hiring office based in Vadodara) |
| Salary | ₹2.25 – ₹2.5 Lacs |
| Job Type | Full Time, Permanent |
Responsibilities
- Address and resolve customer inquiries effectively and professionally through various communication channels, including phone calls, emails, and online chat.
- Utilize strong communication skills to deliver precise and comprehensive information about products and services to customers.
- Consistently achieve or surpass key performance indicators (KPIs) established by the organization, focusing on metrics such as call handling efficiency, issue resolution success, and adherence to quality assurance standards.
- Actively participate and collaborate with team members to facilitate the attainment of collective objectives and goals.
- Thoroughly document all customer interactions and maintain accurate records within the designated Customer Relationship Management (CRM) system.
Qualifications
- Possession of a Bachelor’s degree in any relevant field of specialization (BCA, B.Tech, or B.E. preferred).
- A minimum of 0-1 year of prior experience in a BPO customer service environment or a related field is desirable; however, applications from entry-level candidates and recent graduates are also encouraged.
- Demonstrated excellence in both written and verbal communication skills, specifically in the English language.
- Fluency in Hindi is considered a significant advantage.
- Solid foundational computer skills, including a minimum typing speed of 20 words per minute (WPM), are essential.
Skills
ATS Keywords
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Frequently Asked Questions
Yes, this is a remote position, but the hiring office is based in Vadodara.
Rotational shift schedules are applicable for both male and female employees.
Teleperformance offers participation in the company’s Provident Fund program, a comprehensive medical benefits package, and the opportunity to earn overtime incentives.
A minimum of 0-1 year of prior experience in a BPO customer service environment or a related field is desirable; however, applications from entry-level candidates and recent graduates are also encouraged.
Other Information
* Six-day work week.
* Rotational shift schedules are applicable for both male and female employees.
* Participation in the company’s Provident Fund program.
* Comprehensive medical benefits package.
* Opportunity to earn overtime incentives.
Tags
How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
