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Customer Success Specialist
About the Company
Astra Security is a cybersecurity Software as a Service (SaaS) provider revolutionizing penetration testing through its innovative AI-powered offensive Pentest Platform. Astra’s continuous vulnerability scanner simulates hacker tactics to thoroughly scan applications, executing over 13,000 security tests.
Chief Technology Officers (CTOs) and Chief Information Security Officers (CISOs) value Astra for its ability to facilitate continuous security at scale, expedite vulnerability remediation, and enable seamless transitions from DevOps to DevSecOps through Astra’s robust Continuous Integration/Continuous Delivery (CI/CD) integrations.
Astra’s solutions are trusted by over 800 organizations across more than 70 countries. In 2024, Astra identified over 2.5 million vulnerabilities for its clients, mitigating potential losses exceeding $110 million.
Astra has received recognition from the President of France, Mr. François Hollande, at the La French Tech program, and from the Prime Minister of India, Shri Narendra Modi, at the Global Conference on Cyber Security. Notable Astra customers include Loom, MamaEarth, Muthoot Finance, Canara Robeco, Dream 11, and OLX Autos.
Job Description
This is a fully remote work opportunity.
Role Overview:
We are seeking a highly motivated and customer-focused Customer Success Specialist to join our team. This role involves guiding customers through the onboarding process and ensuring they become proficient users (or “Astra-nauts,” as we call our customers and team members) of Astra’s platform.
The position also requires collaboration with our sales, security, and marketing teams. As a cybersecurity company serving CTOs, engineering leaders, and CISOs, candidates with a foundational understanding of computer science principles are preferred.
| Company Name | Astra Security |
|---|---|
| Role | Customer Success Specialist |
| Location | India (Remote) |
| Salary | |
| Job Type | Full-Time |
Responsibilities
- Ensure a seamless and efficient customer onboarding experience.
- Drive product adoption and maximize user engagement.
- Maintain a high Net Promoter Score (NPS).
- Secure timely account renewals for assigned clients.
- Understand customer needs and translate them into actionable deliverables.
- Manage customer inquiries through email and phone communication on a daily basis.
- Facilitate effective stakeholder management between internal teams and customers.
- Leverage customer experience to enhance brand image and promote value.
- Establish strong rapport and build lasting relationships with customers.
- Identify and pursue up-selling and cross-selling opportunities for complementary Astra products.
- Ensure timely project delivery through effective communication across teams.
- Maintain accurate and up-to-date records within the customer success platform.
Qualifications
- 1-3 years of proven experience in customer success.
- Exceptional written and verbal communication abilities.
- Technical aptitude relevant to a customer-facing role within a cybersecurity organization.
- Demonstrated ability to establish rapport with stakeholders.
- Comfort and willingness to work in a remote environment.
Skills
ATS Keywords
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Frequently Asked Questions
This role focuses on ensuring a smooth customer onboarding experience, driving product adoption, maintaining a high NPS, securing account renewals, understanding customer needs, managing inquiries, facilitating stakeholder management, enhancing brand image, building strong customer relationships, identifying up-selling and cross-selling opportunities, and ensuring timely project delivery.
The ideal candidate will have 1-3 years of customer success experience, exceptional communication skills, technical aptitude in cybersecurity, demonstrated ability to build rapport with stakeholders, and be comfortable working in a remote environment.
Astra Security offers a fully remote work environment, comprehensive health insurance, a dynamic startup environment, opportunities for expertise showcasing, a growth-oriented culture, exposure to cybersecurity, and team workcations.
While not explicitly required, candidates with a foundational understanding of computer science principles and technical aptitude relevant to a customer-facing role within a cybersecurity organization are preferred.
Other Information
What We Offer:
Embrace the flexibility and comfort of a remote work arrangement.
Comprehensive health insurance coverage for you and your spouse.
Experience the dynamic and fast-paced environment of a growing startup.
Showcase your expertise to a broad audience of users and readers.
Thrive in our open, growth-oriented culture, fostering continuous learning and development.
Immerse yourself in the fascinating and ever-evolving field of cybersecurity.
Enjoy unforgettable team workcations to destinations such as Chikmagalur and Jim Corbett.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
