About the Company

Astra Security is a dynamic cybersecurity Software as a Service (SaaS) provider revolutionizing penetration testing through its innovative AI-driven Offensive Pentest Platform. Astra’s continuous vulnerability scanner simulates attacker behavior to comprehensively scan applications, performing over 13,000 security tests.

Chief Technology Officers (CTOs) and Chief Information Security Officers (CISOs) value Astra’s solutions for enabling continuous security at scale, facilitating rapid vulnerability remediation, and seamlessly integrating security practices into the DevOps lifecycle through Astra’s robust Continuous Integration/Continuous Delivery (CI/CD) integrations.

Trusted by over 800 organizations spanning more than 70 countries, Astra has identified over 2.5 million vulnerabilities for its clients in 2024, mitigating potential losses exceeding $110 million.

Astra has received prestigious recognition, including awards from the President of France, Mr. François Hollande, at the La French Tech program, and the Prime Minister of India, Shri Narendra Modi, at the Global Conference on Cyber Security. Notable Astra customers include Loom, MamaEarth, Muthoot Finance, Canara Robeco, Dream 11, and OLX Autos, among others.

Job Description

This is a remote work opportunity.

Role Overview:

We are seeking a highly motivated and customer-focused Customer Success Specialist to join our team. In this role, you will be responsible for providing exceptional support to our customers throughout their onboarding journey and ensuring they become proficient users of Astra’s platform (Astra-nauts, as we affectionately call our customers and team members).

This position requires collaboration with our sales, security, and marketing teams. Given that our ideal customer profile (ICP) includes CTOs, engineering leaders, and CISOs within the cybersecurity domain, we prefer candidates with a foundational understanding of computer science principles.

Responsibilities

• Orchestrate and facilitate a seamless customer onboarding experience.
• Act as a champion for product adoption, driving user engagement and maximizing platform utilization.
• Maintain a high Net Promoter Score (NPS) by consistently exceeding customer expectations.
• Secure renewals of assigned customer accounts, ensuring long-term customer retention and satisfaction.
• Thoroughly understand customer requirements and translate them into actionable deliverables.
• Respond to customer inquiries via email and telephone on a daily basis, providing timely and effective support.
• Manage stakeholder communication and alignment between various internal teams and customers, fostering strong working relationships.
• Leverage customer experience to enhance brand image and promote the value of Astra’s solutions.
• Cultivate strong rapport and build lasting relationships with customers.
• Identify opportunities for up-selling and cross-selling complementary Astra products to existing customers.
• Ensure timely project delivery by effectively communicating and coordinating across teams.
• Maintain accurate and up-to-date records within the customer success platform.

Qualifications

• 1-3 years of proven experience in a customer success role.
• Exceptional written and verbal communication skills, with the ability to articulate complex concepts clearly and concisely.
• Sufficient technical acumen to effectively support customers in a cybersecurity-focused organization.
• Demonstrated ability to build rapport and foster strong relationships with stakeholders at all levels.
• Comfort and willingness to work in a remote work environment.

Skills

ATS Keywords

Frequently Asked Questions

Other Information

* Embrace the flexibility and comfort of a remote work lifestyle.
* Comprehensive health insurance coverage for you and your spouse, ensuring your well-being.
* Experience the dynamic and fast-paced environment of a high-growth startup.
* Showcase your talents and insights to a broad audience of engaged readers and users.
* Thrive in our open and growth-oriented culture, designed to foster innovation and collaboration.
* Immerse yourself in the fascinating and ever-evolving world of cybersecurity.
* Enjoy unforgettable workcations in inspiring locations such as Chikmagalur and Jim Corbett.

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