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Service Desk Technician L1 Support – Fresher
About the Company
CGI is one of the largest IT and business consulting services firms globally, operating with a philosophy of shared ownership and collaboration. They foster an environment where employees, referred to as CGI Partners, are empowered from day one to contribute to the company’s strategy and direction. CGI emphasizes creating value through innovative solutions, building strong relationships, and leveraging global capabilities. The company is committed to sustainable growth and supports employee well-being, skill development, and career advancement.
Job Description
CGI is actively seeking enthusiastic and customer-oriented recent graduates with a background in Computer Science, BCA, or B.Tech to join their Service Desk team as Service Desk Associates. This entry-level position focuses on providing essential Level-1 IT support to end-users, resolving technical challenges, and contributing to the smooth operation of the organization’s IT infrastructure. The role requires individuals to act as the primary point of contact for IT issues, diagnose and troubleshoot a range of hardware, software, and network problems, and ensure efficient resolution within defined service level agreements.
| Company Name | CGI |
|---|---|
| Role | Service Desk Technician L1 Support – Fresher |
| Location | Bangalore, Karnataka, India |
| Salary | |
| Job Type | Full Time |
Responsibilities
- Serve as the initial point of contact for all IT-related inquiries through various communication channels such as phone, email, chat, and ticketing systems.
- Provide Level-1 troubleshooting for common issues related to hardware, software applications, network connectivity, email services, VPN access, and other organizational applications.
- Assist users with essential account management tasks, including password resets, account unlocks, and managing user access permissions.
- Accurately log and meticulously track all reported incidents within the designated ticketing system, ensuring prompt resolution in adherence to established Service Level Agreements (SLAs).
- Effectively escalate complex or unresolved issues to the appropriate Level 2 or Level 3 support teams for further investigation and resolution.
- Contribute to the organization’s knowledge base by documenting troubleshooting steps and resolutions for future reference.
- Deliver exceptional customer service by communicating technical solutions and resolutions in a clear and understandable manner to end-users.
Qualifications
- B.Sc. Computer Science, BCA, or B.Tech graduates from the years 2023, 2024, or 2025.
- Minimum academic score of 60% across 10th grade, 12th grade, and undergraduate studies.
- Absence of any active academic backlogs.
- Demonstrated strong academic performance and a genuine eagerness to learn and develop within the IT field.
Skills
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Frequently Asked Questions
Candidates must have completed or be on track to complete a B.Sc. in Computer Science, BCA, or B.Tech, graduating in 2023, 2024, or 2025. A minimum academic score of 60% is required throughout 10th grade, 12th grade, and undergraduate studies, with no active backlogs.
This is a Work From Office (WFO) position located in Bangalore or Pune. The role requires rotational shifts, including night shifts.
CGI offers training and certification opportunities, including ITIL, MS365, and ServiceNow basics, to support professional growth.
Yes, there are clear growth opportunities within IT Support and Infrastructure teams at CGI.
CGI provides benefits such as health insurance and additional corporate benefits, alongside opportunities for skill enhancement and career shaping.
Other Information
Immediate joiners are preferred. The company emphasizes a culture of ownership, teamwork, respect, and belonging. Employees are referred to as CGI Partners and are encouraged to actively shape the company’s strategy and direction. CGI offers global capabilities and a supportive environment for career development and well-being.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
