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Accounting Customer Support Analyst-IC2
About the Company
Deltek, recognized as the global standard for software and information solutions tailored for project-based businesses, empowers organizations to achieve their strategic objectives. Our leadership position in the market is a direct result of the dedication and expertise of our diverse workforce, all united by a shared commitment to continuous learning, professional growth, and making a tangible impact. At Deltek, we are deeply committed to fostering a balanced and values-driven environment where every employee feels valued, included, and empowered to perform at their highest potential. Our employees consistently embody our core values in their daily activities, cultivating a unique and globally recognized corporate culture. Thanks to the contributions of our exceptional team, Deltek has received numerous accolades, including being named one of America’s Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post, and a Best Place to Work in Asia by the World HRD Congress. For more information, please visit www.deltek.com.
Job Description
Are you passionate about building relationships and resolving complex issues? We are seeking a motivated individual to join our team and further develop their skills and career. As an Accounting Support Analyst, you will be responsible for assisting our customers with their questions and resolving issues related to the Vantagepoint product via phone, chat, and email. The ideal candidate is approachable, friendly, and enjoys helping others. This role is not a typical call center position; you will be actively collaborating with customers, product engineering, product management, and senior team members to drive cases to successful resolution. As your knowledge of our product and the industry expands, you will be making a significant positive impact on our customers’ operations, contributing to the efficiency and success of their businesses.
Whether you are re-entering the workforce, seeking a career change, or just starting your professional journey, we encourage you to apply. We provide comprehensive product and tools training, and you will be supported by a collaborative and encouraging team.
We understand that a lack of confidence can sometimes prevent qualified candidates from applying for a job. However, we believe that there is no such thing as a perfect candidate. Deltek Support is committed to providing an environment where everyone can thrive and grow. Therefore, regardless of your background or identity, if this role excites you and you believe you can contribute to our team, we encourage you to apply.
| Company Name | Deltek |
|---|---|
| Role | Accounting Customer Support Analyst-IC2 |
| Location | India-Remote |
| Salary | |
| Job Type |
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Frequently Asked Questions
You will be assisting customers with their questions and resolving issues related to the Vantagepoint product via phone, chat, and email.
Deltek provides comprehensive product and tools training, supported by a collaborative team.
Work experience in accounting/finance or a related college degree is preferred, but not strictly required. They encourage diverse backgrounds to apply.
No, this is not a typical call center position. You will be actively collaborating with customers, product engineering, product management, and senior team members.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
