About the Company

Job Description

Responsibilities

• Ensure that the productivity & quality levels are achieved as per the standards set for the process.
• Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.
• To provide a high-quality service to internal and external customers and demonstrate ways to improve customer service & increase productivity
• Acquire and update knowledge on procedures related to relevant process
• Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks
• Proactively identify issues, if any, and escalate to the Line/Management team
• Resolve customer complaints and complex enquiries/problem situations.
• Provide polite, friendly and personalised enquiry and information service to internal/external customers.

Qualifications

Skills

• Graduate in any discipline 
• High energy, be pro-active, positive, a problem solver, and an owner of issues. 
• Knowledge & experience in working Hong Kong Wholesale Banking Operations 
• Good understanding of the Wholesale products and services offered by Wholesale Client and Account Servicing
• Good overall knowledge of the client interface / on boarding and associated processes in the Bank 
• A delivery-focused mind-set. 
• Excellent communication skills, both written and verbal.
• Prior experience of working in Banking Industry will be an added advantage. 

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