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Customer Service Executive
About the Company
HSBC is dedicated to being at the forefront of growth, empowering businesses, fostering economic prosperity, and enabling individuals to realize their aspirations. The organization is committed to providing a career path that allows employees to excel, offering unparalleled opportunities, comprehensive support, and attractive rewards to facilitate professional advancement and personal fulfillment.
Job Description
HSBC, a distinguished global leader in banking and financial services with a presence in 64 countries and territories, is seeking to appoint a skilled and motivated Customer Service Executive. This hybrid role, based within the Operations department, offers a full-time employment opportunity with a posting date of December 8, 2025, and the application deadline also set for December 8, 2025.
| Company Name | HSBC |
|---|---|
| Role | Customer Service Executive |
| Location | |
| Salary | |
| Job Type | Full-time |
Responsibilities
- Upholding and exceeding established productivity and quality benchmarks for the assigned process.
- Delivering exceptional service to both internal and external customers by efficiently, accurately, and professionally resolving inquiries and requests.
- Proactively identify opportunities for service improvement and increased productivity.
- Maintaining up-to-date knowledge of relevant procedural guidelines.
- Working autonomously, successfully completing assigned tasks within stipulated timeframes and in accordance with process benchmarks.
- Proactive identification and escalation of any arising issues to the Line/Management team.
- Resolving customer complaints and managing complex inquiries and challenging situations with a polite, friendly, and personalized approach.
Qualifications
- Graduate degree in any discipline.
- High energy levels.
- Proactive and positive disposition.
- Strong problem-solving skills.
- Sense of ownership.
- Experience working within Hong Kong Wholesale Banking Operations is highly desirable.
- Solid understanding of Wholesale products and services, particularly those offered by Wholesale Client and Account Servicing, is required.
- Good grasp of the client interface, onboarding processes, and associated procedures within the bank is crucial.
- Delivery-focused mindset.
- Excellent written and verbal communication skills are paramount.
- Prior experience within the banking industry will be considered a significant advantage.
Skills
ATS Keywords
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Frequently Asked Questions
This is a full-time, hybrid role based within the Operations department. While the specific city is not mentioned, experience working within Hong Kong Wholesale Banking Operations is highly desirable.
Key responsibilities include exceeding service benchmarks, resolving customer inquiries accurately and professionally, identifying service improvement opportunities, maintaining procedural knowledge, working autonomously, escalating issues, and resolving customer complaints with a positive approach.
A graduate degree in any discipline is required, along with high energy levels, a proactive and positive disposition, strong problem-solving skills, and a sense of ownership. Experience in Hong Kong Wholesale Banking Operations and knowledge of Wholesale products and services are highly desirable.
Excellent written and verbal communication skills are paramount, as you will be interacting with both internal and external customers and resolving inquiries and complaints.
HSBC is an equal opportunity employer that values diversity and inclusion. They offer a work environment that promotes continuous professional development, flexible working arrangements, and ample opportunities for growth.
Other Information
HSBC is committed to fostering a culture of valuing, respecting, and listening to its employees. They offer a supportive work environment with opportunities for professional development and growth. The company actively encourages applications from all qualified individuals, irrespective of background. All applications will be assessed based on merit and suitability.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
