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Flight Expert
About the Company
MakeMyTrip is seeking a Flight Expert for a work-from-home (WFH) opportunity. The Flight Expert will provide support to customers pertaining to flight reservations and deliver complete and accurate information. This position includes addressing customer inquiries, resolving any arising issues, and maintaining a high level of customer satisfaction.
Job Description
MakeMyTrip is seeking a Flight Expert for a work-from-home (WFH) opportunity. The Flight Expert will provide support to customers pertaining to flight reservations and deliver complete and accurate information. This position includes addressing customer inquiries, resolving any arising issues, and maintaining a high level of customer satisfaction.
| Company Name | MakeMyTrip |
|---|---|
| Role | Flight Expert |
| Location | Remote (Work from Home) |
| Salary | Variable (dependent on successful bookings, customer service, and compliance with operational processes. Includes base payout, incentive programs, gift vouchers, vacation opportunities, travel-related rewards, and other benefits) |
| Job Type | Part-Time |
Responsibilities
- Achieving 100% of monthly sales targets with a strong focus on revenue generation.
- Maintaining seamless communication and follow-up procedures with various cross-functional teams.
- Ensuring timely resolution of customer complaints within the defined timeframe, contributing to a positive Net Promoter Score (NPS) for the company.
- Cultivating and maintaining strong relationships with customers, including key accounts.
- Maintaining sales hygiene by adhering to established best practices.
- Following operational guidelines as provided in training materials.
Qualifications
- Educational Qualification: Bachelor’s Degree (any discipline).
- Professional Experience: A minimum of six months of prior experience in either the travel or sales sectors is required.
- Technical Proficiency: Must be computer literate.
- Language Skills: Fluency in both English and Hindi is mandatory.
- Personal Attributes: A customer-focused mindset coupled with exceptional sales capabilities is essential.
Skills
ATS Keywords
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Frequently Asked Questions
You will need your own dual SIM mobile phone and a personal laptop or desktop computer operating with Windows 10 or a more recent version of the operating system.
Compensation is variable, dependent on successful bookings, customer service, and compliance with operational processes. It includes base payout, incentive programs, gift vouchers, vacation opportunities, travel-related rewards, and other benefits.
A minimum of six months of prior experience in either the travel or sales sectors is required.
Fluency in both English and Hindi is mandatory.
Other Information
Candidates must possess their own dual SIM mobile phone and a personal laptop or desktop computer operating with Windows 10 or a more recent version of the operating system.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
