About the Company

Salesforce is the leading AI CRM platform, empowering humans and AI agents to collaboratively drive customer success. The company fosters an environment where ambition, action, technology, and trust converge, with innovation being a fundamental aspect of its operations. Salesforce is at the forefront of transforming the future of work in the agentic era, seeking passionate individuals to contribute to business improvement and global betterment through AI and its core values.

Job Description

Salesforce is seeking a Customer Service Representative to join its Customer Service and Billing team in Hyderabad, India. This full-time role reports to the Billing Manager and requires a combination of customer service expertise and billing/invoicing knowledge. The ideal candidate is detail-oriented, self-motivated, and adept at managing tasks in a high-volume, fast-paced setting. The representative will be the main point of contact for customer inquiries regarding billing and accounts, ensuring prompt and professional resolutions within service level agreements. Responsibilities include assisting customers with accounts receivable, payments, and invoice discrepancies, verifying invoice accuracy against contracts, updating customer information, supporting escalated billing issues, and performing other assigned duties. The role demands strong customer communication skills, proficiency in Microsoft Office, accuracy in transaction processing, and the ability to work both independently and as part of a team.

Responsibilities

• Serve as the primary point of contact for customer billing and account-related inquiries via phone and email, ensuring timely and professional resolution within SLA targets.
• Proactively assist customers with questions related to accounts receivable, payments, and invoice discrepancies.
• Review and compare invoices against contract terms to ensure accurate billing and proper revenue recognition in financial systems.
• Update customer billing and contact information promptly in sales and financial systems.
• Support the customer service team with escalated billing/account concerns, ensuring a seamless customer experience.
• Perform other customer support and billing-related duties as assigned.

Qualifications

• Customer Service experience is required, with proven ability to handle external customer communications in a professional manner.
• 1–3 years of experience in billing, invoicing, or accounts receivable.
• Strong proficiency in Microsoft Office (Excel, Word, Outlook).
• Demonstrated ability to process and review a high volume of transactions with accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently while contributing to a team in a fast-paced, high-volume environment.

Skills

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Other Information

Candidates are advised to apply for a maximum of 3 roles within a 12-month period to avoid duplicating efforts. Salesforce is an equal opportunity employer committed to creating an inclusive and discrimination-free workplace. They assess candidates based on merit, competence, and qualifications, without regard to protected characteristics. Accommodations for applicants with disabilities can be requested via a provided form.

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