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Technical Support Representative
About the Company
Side is seeking a dedicated Technical Support Representative to provide outstanding customer service and technical assistance to our valued gaming community. In this role, you will be instrumental in ensuring player satisfaction through timely and effective support.
Job Description
Side is seeking a dedicated Technical Support Representative to provide outstanding customer service and technical assistance to our valued gaming community. In this role, you will be instrumental in ensuring player satisfaction through timely and effective support. Your primary responsibilities will encompass:
| Company Name | Side |
|---|---|
| Role | Technical Support Representative |
| Location | Hyderabad, Telangana, India |
| Salary | |
| Job Type | Full Time |
Responsibilities
- Providing prompt and professional responses to customer inquiries via both email and live chat, ensuring accuracy in all communications.
- Addressing and effectively resolving customer complaints and technical problems by identifying underlying causes and implementing appropriate solutions.
- Clearly communicating product features and functionalities, empowering customers to fully optimize their gaming experience.
- Maintaining current knowledge of product updates and developing comprehensive product expertise.
- Working collaboratively with fellow team members to deliver optimal solutions to our customer base.
- Demonstrating a consistently positive, empathetic, and professional attitude in all customer interactions.
- Preserving service excellence by maintaining consistency and adhering to stringent quality benchmarks.
- Contributing positively to our company’s commitment to prioritizing customer satisfaction.
Qualifications
Skills
ATS Keywords
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Frequently Asked Questions
This role requires adaptability and availability to work rotational shifts, ensuring comprehensive coverage of operational hours.
A solid understanding of various gaming platforms (Xbox, PlayStation, Nintendo, PC) is expected.
Demonstrated proficiency in the English language, including exceptional written and verbal communication capabilities is a must. You will be providing prompt and professional responses to customer inquiries via both email and live chat.
Technical competence with PCs, networking infrastructure, and pertinent software applications (Microsoft Office suite, system security protocols, driver management) is expected.
Other Information
Side gathers and manages personal data in compliance with all relevant data protection legislation. European Job Applicants should refer to the privacy notice for detailed information.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
