Disclaimer
Welcome to vthetecheejobs.com! We gather job listings from various sources, including job websites and company portals, to bring you the best opportunities tailored to your interests. While we strive to ensure accuracy, please verify job details independently before taking any action. It’s important to note that vthetecheejobs.com does not endorse any specific employers or job listings showcased on our platform, nor are we involved in the hiring process. We want you to know that we have no affiliations or partnerships with the companies listed. Your use of our website is at your own discretion, and we’re here to support you in your job search journey!
Customer Onboarding & Success – Trainee
About the Company
SuperProcure is a next-generation, end-to-end Transportation Management System (TMS) platform designed to facilitate multi-enterprise collaboration for shippers. Our platform digitizes and automates all processes within the logistics value chain, spanning from vehicle sourcing to freight accounting, thereby promoting stakeholder collaboration, real-time visibility, and enhanced transparency. We are committed to streamlining logistics operations, delivering substantial value, and establishing equitable and mutually beneficial processes for businesses. SuperProcure is the trusted solution for a diverse customer base across the manufacturing and construction sectors, enabling them to elevate customer service capabilities through cutting-edge technology. Our esteemed clientele includes Fortune 500 companies such as Tata Chemicals, Havells, KEI, Tata Consumers, Dawaat, Shyam Steel, and MP Birla Corporation, among others.
SuperProcure is backed by prominent investors including IndiaMart, Caret Capital, and IIM Calcutta. Our commitment to innovation has been recognized through the CII Industrial Innovation Awards. We were also recognized among the Top 50 Emerging Start-ups in India by NASSCOM, and ranked as one of Asia’s top 10 TMS solution providers by the Global Supply Chain Council (GSCC) and ChainTech. Further details regarding our journey and accomplishments can be found here.
Job Description
SuperProcure is seeking a highly motivated Customer Onboarding & Success Trainee to facilitate the seamless integration and onboarding of new clients onto the SuperProcure software platform. This individual will also contribute to the retention and success of existing customers through proactive client health monitoring and comprehensive support initiatives designed to maximize platform adoption.
| Company Name | SuperProcure |
|---|---|
| Role | Customer Onboarding & Success – Trainee |
| Location | Remote |
| Salary | 3 – 4 LPA |
| Job Type | Full Time |
Responsibilities
- Achieve targeted win rates, measured as the conversion of pilot programs to confirmed subscriptions.
- Conduct online user training and onboarding sessions via phone calls and email correspondence.
- Maintain targeted logo and revenue retention rates.
- Monitor user adoption metrics, generate detailed reports, and identify actionable strategies to foster growth and platform utilization.
- Configure user accounts within the SuperProcure system according to specific client requirements.
- Proactively contact users to encourage and support platform adoption as needed.
Qualifications
- Bachelor’s or Master’s degree in a relevant field of study (e.g., Engineering, Business).
- Zero to one year of experience in customer onboarding, customer support, or related fields.
- Exceptional verbal, written, and interpersonal communication skills, including proficiency in English and a local language.
- Demonstrated ability to communicate confidently and effectively over the phone.
- Basic proficiency in Microsoft Excel and PowerPoint.
- Prior experience with logistics solutions is considered a significant advantage.
- Proven ability to manage time effectively and multitask while maintaining a high level of accuracy and attention to detail.
- Candidates should possess empathy, passion, persistence, and a strong desire to learn new concepts and technologies.
Skills
ATS Keywords
Get instant updates on latest jobs!
Join our instagram and telegram channels.
To join our Instagram and Telegram channels click on instagram and telegram icons
Frequently Asked Questions
A typical day involves conducting online training sessions, configuring user accounts, monitoring user adoption metrics, proactively contacting users to encourage platform adoption, and generating reports on client health.
Key performance indicators include achieving targeted win rates (conversion of pilot programs), maintaining targeted logo and revenue retention rates, and driving platform utilization through user adoption.
Prior experience with logistics solutions is considered a significant advantage, but not necessarily required. The role emphasizes strong communication skills, a desire to learn, and a proactive approach to customer success.
While not explicitly stated, the company’s emphasis on innovation, recognition in the industry, and backing from prominent investors suggest potential for career advancement within the company as SuperProcure grows.
Other Information
* Number of Openings: 2
* Location: Remote
* Compensation: 3 – 4 LPA
Tags
How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
