About the Company

SuperProcure is an advanced, end-to-end Transportation Management System (TMS) platform designed for multi-enterprise collaboration among shippers. Our solution digitizes and automates all processes across the logistics value chain, from vehicle sourcing to freight accounting, fostering stakeholder collaboration, real-time visibility, and enhanced transparency. Our mission is to simplify the lives of logistics teams, provide significant value, and establish equitable and advantageous processes for businesses. SuperProcure is the trusted choice for a diverse clientele across manufacturing and construction industries, empowering them to elevate customer service through cutting-edge technology solutions. Our client portfolio includes Fortune 500 companies such as Tata Chemicals, Havells, KEI, Tata Consumers, Dawaat, Shyam Steel, MP Birla Corporation, and numerous others.

SuperProcure is supported by IndiaMart, Caret Capital, and IIM Calcutta. The company’s innovative approach has been recognized at the CII Industrial Innovation Awards, and it has been featured among the Top 50 Emerging Start-ups in India by NASSCOM. Furthermore, SuperProcure has been ranked among Asia’s top 10 TMS solution providers by the Global Supply Chain Council (GSCC) and ChainTech. Additional details regarding our journey are available here.

Job Description

SuperProcure is seeking a dedicated and enthusiastic Customer Onboarding & Success Trainee to facilitate the seamless implementation and onboarding of our software for new clients. This role also encompasses ensuring the ongoing success and retention of existing customers through proactive monitoring of client health and the provision of support aimed at driving software adoption.

Responsibilities

• New Customers: Achieve a high win rate, converting pilot programs into confirmed subscriptions. Responsibilities include conducting user training and onboarding sessions remotely via phone and email.
• Existing Customers: Focus on maintaining logo and revenue retention. Responsibilities include monitoring user adoption patterns, generating reports, and identifying actionable insights to stimulate growth.
• All Customers: Configure user accounts within the system according to specific client requirements.
• All Customers: Proactively contact users to encourage and facilitate software adoption as needed.

Qualifications

• A Bachelor’s or Master’s degree in a relevant field of study.
• Zero to one year of experience in customer onboarding, a customer support role, or a related area.
• Exceptional verbal, written, and interpersonal communication skills are essential (proficiency in English and a local language is required).
• Demonstrated confidence and clarity in communication during phone interactions.
• Fundamental knowledge of MS-Excel and PowerPoint.
• Prior experience with logistics solutions is considered a distinct advantage.
• Proven ability to effectively manage time and multitask while maintaining a high level of attention to detail.
• We value candidates who possess empathy, passion, persistence, and a strong aptitude for learning new concepts.

Skills

ATS Keywords

Frequently Asked Questions

Other Information

Number of Openings: 2

If you seek a monotonous and routine 9-6 job, PLEASE DO NOT APPLY. However, if you desire a role where you can make a substantial contribution to the $240 Billion logistics industry every day, WE ENCOURAGE YOU TO APPLY.

Team: SuperProcure’s success is driven by our diverse and talented team of over 150 members, with women comprising more than 50% of our workforce. We collaborate with a shared dedication to innovation and excellence. From visionary leaders and meticulous engineers to creative designers and customer support specialists, each individual plays a vital role in our growth. We cultivate lasting relationships, understand unique needs, and exceed expectations by delivering cutting-edge, tailored solutions.

Culture: We embrace the challenges and rewards inherent in a startup environment. We offer competitive salaries, significant responsibilities, a flat organizational structure, daily challenges, demanding work hours, performance pressure, and a stimulating workplace.

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