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Technical Support Apprentice
About the Company
Trellix is currently seeking a motivated and enthusiastic Technical Support Apprentice to join our team. As a trusted ally of CISOs, Trellix is at the forefront of reshaping cybersecurity through innovative solutions and a commitment to meaningful work. Our comprehensive, GenAI-driven platform empowers organizations to confidently protect and enhance the resilience of their operations against today’s most sophisticated threats. We foster technological advancements through artificial intelligence, automation, and analytics, supported by a broad partner ecosystem. This enables us to provide over 53,000 customers with responsibly designed security solutions.
Recognizing the critical need to address the cybersecurity talent shortage, which currently stands at approximately four million individuals, Trellix is dedicated to creating a welcoming environment for individuals seeking fulfilling careers in the cybersecurity field. We encourage candidates from diverse backgrounds and industries to explore opportunities with us and contribute to impactful work. For further details about Trellix and our mission, please visit https://www.trellix.com/.
Job Description
The Technical Support Apprentice will serve as a vital resource, delivering comprehensive technical assistance to Trellix customers. This role encompasses the complete support lifecycle, including incident logging, diagnostic analysis, troubleshooting, and the provision of effective resolutions. The successful candidate will leverage their growing expertise and product knowledge, coupled with a strong customer-centric approach, to ensure exceptional customer satisfaction and success.
| Company Name | Trellix |
|---|---|
| Role | Technical Support Apprentice |
| Location | Bangalore, India |
| Salary | |
| Job Type | Full-Time |
Responsibilities
- Serve as the primary point of contact for Trellix’s corporate and enterprise customers.
- Manage real-time telephone inquiries and address support requests submitted through the customer portal, ensuring timely and effective responses.
- Collaborate effectively within a diverse team of skilled professionals.
- Provide regular updates to customers regarding the status and progress of their support cases.
- Utilize the collective knowledge and expertise of team members to deliver prompt and efficient resolutions to customer issues.
- Maintain a consistently positive, approachable, and customer-focused attitude.
- Demonstrate a willingness to work in a 24×7 rotational shift environment, including night shifts, which is a mandatory requirement for this position.
Qualifications
Skills
ATS Keywords
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Frequently Asked Questions
This position requires working in a 24×7 rotational shift environment, including night shifts.
Trellix is looking for candidates with a fundamental understanding of Microsoft Windows technologies, basic networking knowledge, and entry-level proficiency in Linux is desirable. Knowledge of computer security principles and protocols and exposure to general security concepts are also considered advantageous.
Key responsibilities include serving as the primary point of contact for Trellix customers, managing telephone inquiries and support requests, providing regular updates on support cases, and collaborating with team members to resolve customer issues.
This role is located in Bangalore, India.
Other Information
Posting Date: Posted Yesterday
Application Deadline: 2025-05-29
Job Requisition ID: JR0035930
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
