About the Company

Real, a technology-driven national real estate brokerage experiencing rapid growth, is seeking a dedicated Mortgage Support Specialist. We currently operate across all U.S. states, Canada, India, and the District of Columbia. Founded in 2014, Real is a pioneer in the Residential Real Estate industry, leading the way with an innovative technology platform. Our mission is to transform the home-buying and selling experience, empowering agents and creating substantial financial opportunities for them. For more information about Real, please visit https://www.onereal.com/.

Job Description

We are seeking a highly organized and detail-oriented Mortgage Support Specialist to play a crucial role in the preparation, review, and overall coordination of mortgage loan files throughout the entire lending process. In this position, you will provide vital support to loan officers, underwriters, and processors by meticulously ensuring the accuracy and completeness of all required documentation and its timely submission. The ideal candidate will possess exceptional communication skills, a sharp eye for detail, and the proven ability to effectively manage multiple tasks simultaneously within a fast-paced, deadline-sensitive environment.

Responsibilities

• Maintain consistent, clear, and professional communication with internal teams, external partners, and relevant stakeholders.
• Address inquiries, concerns, or issues promptly and efficiently to maintain a seamless workflow and foster strong collaboration.
• Maintain meticulously accurate, well-organized, and current records for operational, compliance, and reporting purposes, adhering to all company and regulatory guidelines.
• Guarantee that all documentation adheres to stringent regulatory and internal quality control standards.
• Regularly evaluate and improve operational processes based on team input and evolving business requirements.
• Identify opportunities to enhance efficiency and recommend practical, actionable solutions to management.
• Provide support for post-closing activities, including conducting audits and processing mortgage files in accordance with established procedures.
• Construct comprehensive loan submission packages for the Underwriting department, ensuring that all required documents and information are included and properly organized.
• Thoroughly review loan applications for completeness and accuracy, promptly addressing any potential errors or omissions to ensure a smooth processing workflow.
• Compile and systematically organize all loan documents, ensuring that they are properly prepared for underwriting and subsequent processing stages.
• Consistently adhere to all deadlines associated with loan applications, prioritizing tasks to ensure timely submission and processing.
• Promptly correct any errors or discrepancies found within loan applications, maintaining a commitment to data accuracy and integrity.
• Support post-closing functions, including participation in audits and the accurate processing of mortgage files.
• Collect all required documentation from third-party vendors, including Homeowner’s Insurance (HOI), title companies, Verification of Employment (VOE) services, and payoff providers.
• Critically review all essential documents provided by clients, verifying their completeness and accuracy prior to submission for underwriting review.
• Verify that all mortgage disclosures are complete, properly signed by the client, and accurately dated.
• Maintain consistent communication with processors and underwriters regarding any missing or incorrect documentation, facilitating a smooth and efficient workflow.
• Demonstrate unwavering attention to detail and maintain exceptional organizational accuracy in all tasks performed.

Qualifications

• Demonstrated knowledge of mortgage loan processing procedures and documentation requirements.
• Exceptional attention to detail and a commitment to accuracy in all aspects of the work.
• Excellent communication and interpersonal skills, enabling effective interaction with colleagues, clients, and external partners.
• Proven ability to multitask effectively and consistently meet deadlines within a fast-paced, dynamic environment.
• Proficiency in utilizing Microsoft Office Suite and comfort with adopting new technology tools to enhance productivity.
• Strong organizational and problem-solving skills, with the ability to analyze challenges and develop effective solutions.
• Adaptability and a demonstrated ability to thrive in a team-oriented environment, contributing to a collaborative and supportive workplace.
• Bachelor’s degree or equivalent work experience in a related field.
• Strong organizational and project management skills, with the ability to prioritize tasks and manage time effectively.
• Exceptional communication and interpersonal skills to interact effectively with diverse stakeholders.
• Ability to adapt to changing organizational needs and thrive in a fast-paced environment.
• Keen attention to detail and accuracy in document review and data entry.
• Proficiency in using computer systems and software, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Skills

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Frequently Asked Questions

Other Information

Working Schedule: 6:30 PM – 3:30 AM Indian Standard Time (IST)
Real is committed to fostering an inclusive and equitable workplace. We are an equal opportunity employer and make employment decisions without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

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