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L1 Learning Support – Analyst
About the Company
Deloitte’s overarching purpose is to make a significant impact that matters for our people, our clients, and the communities in which we operate.
Job Description
As an Analyst, you will engage directly with internal clients, also known as learners, to understand their specific learning needs, content deployment requests, and address any learning-related challenges they encounter. This role involves providing advisory support to guide learners on catalog management best practices and content deployment procedures.
| Company Name | Deloitte |
|---|---|
| Role | L1 Learning Support – Analyst |
| Location | Hyderabad, Telangana, India |
| Salary | |
| Job Type |
Responsibilities
- Executing catalog management tasks, encompassing the addition, modification, deletion, and retirement of learning elements within the online global learning catalog. This work is primarily focused on catalog items in the Global domain and is conducted under the guidance of the course owner or content owner.
- Deploying e-learning content, performing preliminary troubleshooting of content-related issues, and rigorously testing content packages according to established test scripts. Providing comprehensive testing results to relevant stakeholders.
- Addressing inquiries received through the Global Deloitte Learning Mailbox and from member firms regarding learning catalog management items and content deployment requests. Ensuring timely and accurate responses.
- Collaborating with the Global technology support team to effectively manage and resolve content-related technical issues.
- Actively contributing to process improvement and re-engineering project initiatives aimed at maintaining high-quality standards across all deliverables. This includes identifying opportunities for process enhancement and providing well-supported recommendations.
- Working in close collaboration with fellow team members and cross-functional teams, both within India and the United States, to achieve shared objectives.
Qualifications
- Demonstrated strong analytical skills, including the ability to gather, organize, and analyze significant amounts of information with a meticulous attention to detail and accuracy.
- Possess excellent communication skills, encompassing written, verbal, and interpretive abilities. Must demonstrate exceptional time management skills.
- Proven ability to effectively manage and coordinate multiple projects concurrently, ensuring timely completion and adherence to quality standards.
- Must be capable of collaborating effectively with internal teams, global clients, and cross-border stakeholders to achieve shared goals.
Skills
ATS Keywords
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Frequently Asked Questions
This role involves executing catalog management tasks, deploying e-learning content, troubleshooting content-related issues, addressing inquiries, collaborating with technical support, and contributing to process improvement initiatives.
The required skills include strong analytical, communication, time management, and project management skills, as well as the ability to collaborate effectively with internal teams and global clients.
You will be involved in projects related to catalog management, content deployment, and process improvement within the Global Deloitte Learning environment.
Yes, this role requires close collaboration with fellow team members and cross-functional teams, both within India and the United States, to achieve shared objectives.
Other Information
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
