About the Company

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy. By channeling the power of all, CSG makes ordinary customer and employee experiences extraordinary. CSGers are fearlessly committed and connected, high on integrity and low on ego, making CSG the easiest company to do business with and the best place to work. They foster a culture of integrity, innovation, and impact across their locations, representing the most authentic version of themselves to build a better future together.

Job Description

The Billing Systems Analyst I is responsible for ensuring the smooth and efficient operation of software systems within both internal and customer-facing environments. This role involves close collaboration with Operations and Service Delivery teams to maintain system monitoring, runtime availability, and overall effectiveness through automation and real-time oversight. The primary objective is to ensure all systems and equipment function optimally to support the organization’s goals and objectives. CSG values diverse perspectives and experiences, looking beyond traditional resumes to identify talent that can contribute to extraordinary customer and employee experiences.

Responsibilities

• Ensure the effective operation of software in internal and customer-facing environments.
• Collaborate closely with Operations and Service Delivery teams.
• Ensure system monitoring, runtime availability, and effectiveness, including automation and real-time monitoring.
• Ensure all systems and equipment run efficiently and effectively to support organizational objectives.
• Perform first-cut basic analysis using predefined Standard Operating Procedures (SOPs).
• Explore patterns to make monitoring proactive, detecting problems before they occur and preventing repetitive production issues.
• Understand customer Service Level Agreements (SLAs), prioritize tasks, and manage workflow from beginning to end.
• Triage issues and engage with customers and L2/L3 support teams for any functional or technical malfunctions encountered in production.
• Communicate issues effectively to various stakeholders, including those with limited technical knowledge.
• Monitor system performance, troubleshoot issues, and implement solutions to optimize efficiency and minimize downtime.
• Document operational and system architecture processes and configurations.
• Identify opportunities for automation where applicable.
• Participate in a 24×7 on-call rotation schedule.
• Maintain clear shift handovers, ROTA schedules, and escalation matrices for seamless coordination among support teams, customers, and third-party vendors.
• Capture a chronology of events for critical and high-priority alerts.
• Work in rotational 24×7 shift schedules.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering (Electrical, Software, or Telecommunications), or a related field.
• 0-1 year of experience in system monitoring and IT Service Management (ITSM) processes.
• Experience working with ITSM tools.
• Basic Unix/Linux proficiency.
• Experience with databases such as Oracle or MySQL.
• Strong communication skills and experience in customer interaction.
• Basic knowledge of Linux platforms and common scripting languages (Perl, Python, Groovy, Ruby, bash).
• Proficiency in English for business communication.

Skills

ATS Keywords

Frequently Asked Questions

Other Information

CSG provides reasonable accommodations for persons with disabilities in employment, including during the hiring process. Candidates needing assistance can contact +1 (402) 431-7440 or accommodations@csgi.com. The company emphasizes its guiding principles of Impact, Integrity, and Inspiration.

Tags