About the Company

Accenture is a leading global professional services company, distinguished by its comprehensive capabilities in digital, cloud, and security technologies. Leveraging unparalleled experience and specialized expertise across a diverse spectrum of over 40 industries, Accenture delivers a wide array of services, including Strategy and Consulting, Technology and Operations, and Accenture Song. All service areas are enhanced by the world’s largest network of Advanced Technology and Intelligent Operations centers. With a global workforce of 699,000 professionals, Accenture is committed to realizing the potential of technology and human innovation, serving clients in over 120 countries. The company embraces change as a catalyst for creating value and achieving shared success for its clients, employees, shareholders, partners, and the communities in which it operates. For more information, please visit www.accenture.com.

Our shared purpose is to realize the promise of technology and human ingenuity. Each day, over 775,000 Accenture professionals assist stakeholders in continuous reinvention. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that innovation is essential for delivering value, and that innovation thrives in an inclusive and diverse environment. We actively cultivate a workplace that is free from bias, where everyone feels a sense of belonging, and is respected and empowered to perform their best work.

At Accenture, we take a holistic approach to well-being, supporting the physical, mental, and financial health of our people. We also provide opportunities for skills development through certifications, learning programs, and diverse work experiences. We are proud to be consistently recognized as one of the World’s Best Workplaces™.

Job Description

In this role, you will contribute to optimizing marketing performance in an environment of increasing complexity and resource constraints. You will apply in-depth functional and technical expertise to drive marketing effectiveness, accelerate time-to-market, and improve operational efficiencies at scale. This will be achieved through the application of data and technology, next-generation content services, digital marketing services, customer engagement strategies, and media growth services. A key aspect of this role involves the creation and design of digital marketing advertisements and promotions. The responsibilities encompass the complete lifecycle of direct marketing campaigns, including planning, execution, tracking, and analysis of results.

Responsibilities

• Concentrate on achieving key performance indicators (KPIs) such as customer satisfaction, first-time resolution rates, efficiency, and quality metrics.
• Demonstrate ownership, a high degree of commitment, and a dedication to providing exceptional customer service via email and chat channels.
• Display innovation and discernment in identifying and escalating areas requiring operational adjustments or enhancements, while maintaining a rapid pace of work.
• Employ innovative techniques to resolve end-user issues, identify opportunities for efficiency improvements, and conduct comprehensive root cause analyses.
• Serve as an effective communicator, capable of interpreting end-user inquiries and addressing requests or concerns promptly, with a focus on cultivating strong client relationships.

Qualifications

• Any Bachelor’s Degree

Skills

ATS Keywords

Frequently Asked Questions

Other Information

Accenture is committed to equal employment opportunity and will not discriminate against any applicant or employee based on age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other characteristic protected by federal, state, or local law.

Please refer to Accenture’s Recruiting and Hiring Statement for detailed information regarding the processing of your personal data during the recruitment and hiring process.

Important Notice

We have been made aware of fraudulent messages soliciting payments from job seekers for expenses related to securing employment at Accenture. Please be advised that Accenture never requires candidates to pay for employment. If you receive any such communication, do not respond, and immediately report the incident to india.fc.check@accenture.com.

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