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Investigation Specialist
About the Company
Amazon India is a leading e-commerce platform seeking dedicated and results-oriented individuals to join its Transaction Risk Management Team. The team focuses on investigating and mitigating various risks associated with online transactions to ensure a secure and trustworthy experience for Amazon and its customers.
Job Description
Amazon India is recruiting for a 12-month fixed-term contract (FTC) position as an Investigation Specialist within the Transaction Risk Management Team. This role is essential for identifying and eliminating e-commerce risks. The ideal candidate will possess strong analytical abilities, a results-driven mindset, and experience in e-commerce payments or trust and safety environments. This position demands excellent independent judgment for planning and goal achievement, working with minimal supervision. The Investigation Specialist will be responsible for authenticating customers and complex transactions through robust analytical and problem-solving skills, with a high degree of accuracy. Frequent written and verbal communication with various stakeholders, including management, analysts, engineers, and third parties, is a core component of the role. Performance will be assessed on productivity, quality assurance, and overall contribution to departmental development. This is a seasonal role, with employment on Amazon’s payroll.
| Company Name | Amazon India |
|---|---|
| Role | Investigation Specialist |
| Location | Karnataka – A66 |
| Salary | |
| Job Type | Full-time, Seasonal (12 months FTC) |
Responsibilities
- Investigate suspicious activities and behaviors that could pose a risk to Amazon or our customers in global markets.
- Ensure high-quality decisions by applying Buyer Abuse prevention standard operational procedures.
- Identify known abuse patterns, discover new modus operandi trends, and take actions to minimize risks.
- Utilize a wide range of internet and in-house tools to research transactions and gather data for accurate decision-making.
- Take appropriate actions to identify and help minimize Amazon’s financial, legal, and reputational risk.
- Maintain high levels of confidentiality and data security standards.
- Achieve weekly productivity and quality standards for investigations.
- Communicate via email to internal customers and financial institutions to make informed decisions about risk.
Qualifications
- Speak, write, and read fluently in English.
- Experience with Microsoft Office products and applications.
- Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
- Experience in payments or e-commerce.
- Demonstrated ability to analyze problems logically.
- Self-disciplined, diligent, proactive, and detail-oriented.
- Strong time management and organizational skills.
- Effectively prioritize work time to ensure productivity and fulfill department standards for time spent.
- Excellent ability to determine situational needs and provide appropriate solutions.
Skills
ATS Keywords
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Frequently Asked Questions
This is a seasonal role with a fixed-term contract for 12 months on the payroll of Amazon.
The role operates in a 24/7 shift environment with rotational shifts. Weekly offs are two consecutive days, and it is a 5-day working week.
Experience in payments or e-commerce is required. Preferred qualifications include demonstrated logical problem-solving skills, self-discipline, strong time management, and detail orientation.
Yes, candidates must be fluent in speaking, writing, and reading English.
Experience with Microsoft Office products and applications is a basic qualification.
Other Information
The role involves working in a 24/7 rotational shift environment with two consecutive days off per week. Amazon is committed to an inclusive culture and provides workplace accommodations for individuals with disabilities during the application and hiring process. Further information can be found at https://amazon.jobs/content/en/how-we-hire/accommodations.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
