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BA Ops Support, ROC Analytics
About the Company
The Surface Transportation (ST) division is seeking a highly motivated and collaborative individual to join its dynamic ROC team, which provides crucial support to North American and European Surface Transportation Operations. This team is dedicated to resolving disruptions within the Middle Mile network, offering assistance to drivers and carriers encountering unforeseen circumstances such as adverse weather, road closures, unexpected volume surges, and mechanical failures. The primary objective is to ensure the safe and timely delivery of packages.
Job Description
As a BA Ops Support, you will be responsible for the extraction and consolidation of data from diverse sources, subsequently transforming this data into actionable insights that inform strategic decision-making. You will be entrusted with the ownership and delivery of specified Key Performance Indicators (KPIs) that underpin critical business deliverables and guarantee sustained operational efficiency. A key aspect of this role involves effectively communicating analyses and insights to stakeholders through both comprehensive written reports and clear verbal presentations. The analytics and metrics you generate will serve to focus attention on high-priority areas, promote greater clarity in decision-making processes, and ultimately contribute to an enhanced customer experience.
| Company Name | Amazon |
|---|---|
| Role | BA Ops Support, ROC Analytics |
| Location | Hyderabad, India |
| Salary | |
| Job Type |
Responsibilities
- Develop a thorough understanding of the various operational facets within the ROC.
- Design and implement robust and readily accessible dashboards and metrics utilizing SQL and Excel/Quicksight.
- Assume responsibility for the timely delivery and maintenance of periodic metrics and dashboards for presentation to the leadership team, including providing backup support.
- Extract meaningful inferences and conclusions from processed data, creating insightful dashboards and visualizations to identify trends and anomalies.
- Conduct comprehensive business analysis and execute data queries employing appropriate analytical tools.
Qualifications
- Bachelor’s degree required.
- 0-1 years of experience in writing SQL queries and Excel VBA macros.
Skills
ATS Keywords
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Frequently Asked Questions
Amazon is looking for candidates with 0-1 years of experience with a Bachelor’s degree, SQL, and Excel VBA macros. They value candidates who are able to extract data, create dashboards, and communicate findings.
The role requires proficiency in SQL, Excel, and Quicksight for data extraction, analysis, and visualization.
The role involves developing a deep understanding of ROC operations, designing dashboards, maintaining metrics, extracting insights from data, and conducting comprehensive business analysis.
The Middle Mile network refers to the part of the transportation process between Amazon’s warehouses and distribution centers and the customer’s home. Ensuring its efficiency is critical to timely delivery and customer satisfaction.
Other Information
Amazon is committed to fostering an inclusive culture that empowers its employees to achieve optimal results for our customers. In accordance with this commitment, Amazon provides accommodations to individuals with disabilities. If you require a workplace accommodation or adjustment during any stage of the application and hiring process, including support for interviews or onboarding, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for comprehensive information. If the country or region in which you are applying is not listed on the provided website, please contact your Recruiting Partner for assistance.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
