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Customer Service Associate
About the Company
Amazon’s overarching objective is to be the most customer-focused company on Earth, a goal significantly supported by our award-winning Customer Service team. Our dedication to providing exceptional service to our customers is what motivates us. As such, our approach to customer interaction is unique. Rather than relying on scripted responses or memorized dialogues, we empower you with the necessary training to effectively resolve customer issues. We encourage you to leverage your individual personality in every interaction, thereby delivering the outstanding customer support experience that our customers appreciate.
Job Description
As a Customer Service Associate at Amazon, your primary objective is to proactively address potential issues, resolve customer inquiries, and ensure customer satisfaction. You will serve as the initial point of contact for customers, responding to their requests via phone, chat, and/or email. These requests may encompass a broad range of topics, including inquiries about orders, product information, payment-related concerns, and website navigation. You will utilize a variety of tools to effectively navigate, research, and identify appropriate solutions, and to communicate clearly and concisely with customers.
| Company Name | Amazon |
|---|---|
| Role | Customer Service Associate |
| Location | Hyderabad, India |
| Salary | |
| Job Type | Seasonal |
Responsibilities
- Proactively address potential issues
- Resolve customer inquiries
- Ensure customer satisfaction
- Serve as the initial point of contact for customers, responding to their requests via phone, chat, and/or email.
- Utilize a variety of tools to effectively navigate, research, and identify appropriate solutions, and to communicate clearly and concisely with customers.
Qualifications
- Minimum age requirement: 18 years
- Must possess the legal right to work in India
- Proficiency in English, both written and spoken
- Experience using computers
- Availability to work flexible shifts between 6:00 AM and 11:00 PM, Monday through Sunday
- Willingness and ability to work rotating shifts, including early, late, overnight, weekend, and overtime shifts as required.
Skills
ATS Keywords
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Frequently Asked Questions
You will be required to work flexible shifts between 6:00 AM and 11:00 PM, Monday through Sunday. Scheduling is based on varying shift patterns within these hours.
Yes, you may be required to work rotating shifts, including early, late, overnight, weekend, and overtime shifts as required, and possibly on national holidays.
You will be addressing a broad range of customer inquiries related to orders, product information, payment concerns, and website navigation via phone, chat, and/or email.
This is a seasonal position.
Other Information
This position requires a flexible work schedule to accommodate customer demand during peak periods. You will be required to work overnight, day, or late shifts. The minimum work week is 40 hours, which may be structured as 4 days at 10 hours per day or 5 days at 8 hours per day. Scheduling is based on varying shift patterns within the operating hours of 6:00 AM to 11:00 PM, Sunday through Monday, to meet customer needs. You may also be required to work on national holidays. Specific schedule details will be provided closer to your start date.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
