About the Company

AXA XL is the P&C and specialty risk division of AXA, renowned for its expertise in solving complex risks. They serve mid-sized companies, multinationals, and individuals by reinventing re/insurance through a combination of a strong capital platform, data-driven insights, leading technology, and talented individuals in an agile and inclusive work environment. They focus on delivering exceptional client service across property, casualty, professional, financial lines, and specialty risks with an innovative and flexible approach to risk solutions, partnering with organizations that drive global progress. Their commitment extends to sustainability, focusing on protecting natural ecosystems, addressing climate change, and embedding ESG practices across their operations, alongside robust employee support through Business Resource Groups, flexible working, and comprehensive total rewards.

Job Description

AXA XL is seeking an Associate Software Engineer for their Bangalore office. This role involves providing Level 2 technical support, focusing on diagnosing, troubleshooting, and resolving complex issues within insurance and related applications. The Associate Software Engineer will ensure the high availability and performance of critical business applications, contribute to process improvements, and engage in knowledge management. This permanent, full-time position offers the opportunity to work with innovative solutions and contribute to AXA XL’s mission of helping the world move forward. The role reports to the Delivery Lead.

Responsibilities

• Resolve escalated incidents from Level 1.5 or through proactive monitoring, ensuring minimal downtime.
• Identify root causes of recurring issues and implement sustainable, long-term solutions.
• Perform advanced troubleshooting using diagnostic tools, application logs, and monitoring platforms such as Dynatrace and IBM Monitoring.
• Support users by providing in-depth application knowledge and guidance.
• Lead or assist with release deployments, particularly for complex or high-impact changes.
• Contribute to the creation and refinement of Standard Operating Procedures (SOPs) for support processes.
• Proactively identify opportunities for automation to improve efficiency and reduce manual effort.
• Produce clear, reliable, and comprehensive SOP documentation.
• Support audit and regulatory investigations by providing technical insights and documentation.
• Assist with testing activities related to patching, disaster recovery testing, and other key AXA XL initiatives.
• Collaborate with L3 support and application development teams to remediate security issues.
• Identify opportunities for service improvement and participate in continuous improvement initiatives.

Qualifications

• Robust troubleshooting skills with the ability to diagnose and resolve complex application issues.
• Excellent verbal and written communication skills.
• Good understanding of the AS400 operating system.
• SQL proficiency for querying and analyzing data.
• Problem-solving mindset with a proactive approach.
• Experience with application monitoring tools such as Dynatrace and IBM Monitoring.
• Ability to read and interpret logs effectively.
• Experience with Genius or insurance applications.
• Understanding of networking concepts.
• User training and support skills.
• Ability to create and maintain reliable, clear SOP documents and knowledge articles.
• Knowledge of RPG, .NET, or other scripting languages.
• Experience supporting applications on MPI (Managed Private Cloud) or similar cloud environments.

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Other Information

The role is located at Outer Ring Road, Devarabisanahalli Vlg Varthur Hobli, Bldg 2A, Twr 3, Phs 1, BANGALORE, IN, 560103. The job ID is 14334. AXA XL is committed to equal employment opportunity and fosters an inclusive culture with support for Business Resource Groups and flexible working arrangements. They offer a comprehensive Total Rewards program covering health, wellbeing, lifestyle, and financial security. Sustainability is integral to their business strategy, focusing on protecting natural ecosystems, addressing climate change, and embedding ESG practices.

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