About the Company

Cognizant stands as one of the world’s foremost professional services companies, playing a pivotal role in transforming clients’ business, operational, and technological paradigms to thrive in the digital era. Our distinctive industry-centric, consultative approach equips clients with the ability to envision, construct, and manage more pioneering and efficient businesses. Headquartered in the U.S., Cognizant (a proud member of the NASDAQ-100 and a recipient of Forbes World’s Best Employers 2024) is consistently recognized and ranked among the most admired companies across the globe. Learn more about how Cognizant empowers clients to lead with digital innovation at www.cognizant.com.

Job Description

As a Trainee, your primary responsibility will be to deliver comprehensive technical support to our valued clients. This includes, but is not limited to, diligently troubleshooting and effectively resolving a wide array of IT-related issues. You will be instrumental in maintaining the seamless operation of client computer systems and IT services, ensuring minimal disruption and optimal performance.

We are actively seeking a highly motivated and detail-oriented Trainee to become a valuable member of our dynamic team. The ideal candidate will possess a foundational understanding of MS Excel and demonstrate a strong eagerness to learn and advance within our organization. This hybrid role presents a unique opportunity to work both remotely and in-office, providing a flexible and engaging work environment. This position is particularly well-suited for individuals with 0 to 1 year of experience who are eager to launch their professional careers.

Responsibilities

• Act as the initial point of contact for end-users, providing essential first-line technical support and addressing their IT-related inquiries and challenges with professionalism and efficiency.
• Meticulously log and diligently track all support tickets submitted, guaranteeing precise documentation of issues and their corresponding resolutions, adhering to established service level agreements for timely problem resolution.
• Proficiently troubleshoot hardware and software malfunctions, executing thorough diagnostics to pinpoint root causes and implement effective solutions that minimize system downtime and maintain business continuity.
• Collaborate proactively and effectively with fellow IT team members, escalating intricate or complex issues to specialized support groups as needed, ensuring swift and comprehensive resolution through collaborative expertise.
• Contribute to the upkeep and enhancement of our knowledge base, creating and maintaining up-to-date articles and comprehensive documentation that empowers users with self-service options and streamlines the overall problem-solving process.
• Assist in data entry and management tasks utilizing MS Excel to ensure accuracy, integrity, and efficiency in all data-related processes.
• Provide support to team members in the creation, maintenance, and organization of spreadsheets for a variety of projects, contributing to effective project management.
• Conduct thorough data analysis and generate comprehensive reports to provide valuable insights that support informed decision-making processes across the organization.
• Collaborate effectively with team members to identify opportunities for process improvements and implement solutions to enhance efficiency and productivity.
• Provide administrative support to ensure smooth and seamless operations within the department, contributing to a positive and productive work environment.
• Actively participate in team meetings, contributing valuable insights and ideas during brainstorming sessions to foster innovation and collaboration.
• Assist in the preparation of compelling presentations and other essential documentation as required, ensuring clear and effective communication of information.
• Ensure strict compliance with company policies and procedures in all tasks, maintaining adherence to established guidelines and standards of conduct.
• Maintain the utmost confidentiality of sensitive information and data, adhering to data protection protocols and upholding ethical standards.
• Communicate effectively with team members and other departments to ensure alignment and the successful achievement of project goals, fostering a collaborative and communicative work environment.
• Stay updated with the latest MS Excel features and industry best practices, continuously expanding your knowledge and skills to enhance your proficiency.
• Demonstrate a proactive approach to learning and professional development, seeking opportunities to expand your expertise and contribute to your growth within the organization.
• Contribute to the overall success of the team by willingly taking on additional responsibilities as needed, demonstrating a commitment to teamwork and achieving collective goals.

Qualifications

• Possess a basic understanding of MS Excel, including familiarity with essential functions and formulas, enabling you to perform data manipulation and analysis tasks effectively.
• Demonstrate strong attention to detail and a commitment to accuracy in all tasks, ensuring the reliability and integrity of your work.
• Exhibit excellent organizational and time management skills, enabling you to prioritize tasks, manage deadlines, and maintain productivity in a fast-paced environment.
• Show effective communication skills, both written and verbal, enabling you to convey information clearly, concisely, and professionally to colleagues and stakeholders.
• Display a willingness to learn and adapt to new challenges, demonstrating a growth mindset and a proactive approach to problem-solving and continuous improvement.
• Have the ability to work both independently and as part of a team, contributing effectively to collaborative projects and supporting team goals while also being self-sufficient.
• Show a positive attitude and a proactive approach to problem-solving, approaching challenges with enthusiasm and a commitment to finding effective solutions.

Skills

ATS Keywords

Frequently Asked Questions

Other Information

* Eligible employees will receive night shift allowance, as determined and paid by the project.
* Cognizant provides secure and comfortable transportation via company-arranged cabs for pick-up and drop-off, ensuring employee safety and convenience.
* We offer timely rewards and recognition programs to acknowledge and celebrate the achievements of our top-performing employees.

Important Note: If selected for this Trainee position, you will be joining Cognizant as a fresher, as prior work experience will not be taken into consideration for this entry-level role.

Eligibility Criteria:
* Applications are welcomed from students who have successfully graduated in 2022, 2023, or 2024 with a full-time three-year degree in relevant fields such as Bachelor of Computer Applications (BCA), Bachelor of Science (BSc) in Computer Science, Information Technology, Mathematics, Physics, Chemistry, Statistics, Electronics, or related streams.
* Candidates must have a consistently strong academic record, achieving a minimum of 50% in their X (Secondary School), XII (Higher Secondary School), and Undergraduate (UG) examinations.
* Flexibility to work from any Cognizant office location in a given shift timing and technology is mandatory.
* This opportunity is exclusively available to Indian nationals.

Required Information:

Mandatory Documents for Registration:
* A concise and well-structured resume (maximum of two pages) that includes a high-resolution passport-size photograph taken against a light background, ensuring both ears are clearly visible.

Mandatory Documents for Interview:
* All academic transcripts and certificates, including those from secondary school, higher secondary school/college, and undergraduate studies, along with mark sheets and degree certificates, are required.

Mandatory Documents for Onboarding:
* The final onboarding process with Cognizant is contingent upon the successful completion of a satisfactory background verification check.
* Aadhaar Card
* PAN Card: A PAN card is a mandatory requirement for onboarding. Please ensure that your first name, last name, father’s name, and other details are accurate. Please note that background verification will fail if the last name is not updated or if the PAN card name does not match the registered name.

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