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CSG is hiring for Product Support Analyst I | Apply Now
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Role :Product Support Analyst I
Location :Bangalore.Remote
Job Description
Responsibilities
- Not Addressed
- Attend product and service trainings aimed at improving customer service.
- Examine and comprehend the goods and services.
- Finish receiving training on incoming consumer calls while working side by side with other agents.
- Within the first six to twelve months of employment, acquire a mid-level understanding of the products, processes, and procedures.
- Within the first ninety days, meet the minimal performance standards set forth by the director or the supervisor.
- fulfil the minimal performance standards set forth in the first ninety days by the director or the supervisor.
- fulfil the minimal requirements for quality standards within the first ninety days.
- demonstrate a consistent upward trend in performance audits and quality scores.
Education Qualifications
- This is an open position.
Skills
- Receive inbound calls from outside clients (such ISOs, merchants, and resellers). Transaction research, funding, queries about processing, billing, limit increases, and changes to IP addresses, Verify transaction research requests, requests for payment processing, and ACH queries about fees seen on bank statements. Give retailers advice to help with PCI compliance. answering the questions of the client, Approval Letters and other requests connected to email that are not included.
- Provide rudimentary tech help, including software troubleshooting, password resets, browser compatibility problems, and repopulation settlement.
- Send requests tailored to each department to the relevant departments.
- Serve as a point of contact for the client and the several operational departments.
- Investigate the designated customer's problems and promptly follow up.
- To escalate consumer complaints, create trouble tickets and follow up as needed.
- Raise consumer concerns by creating trouble tickets, then follow up as needed.
How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
