About the Company

As the globally recognized authority in software and information solutions for project-based businesses, Deltek empowers organizations to achieve their strategic objectives. Our leadership position in the market is a direct result of the dedication of our diverse workforce, who share a common commitment to continuous learning, professional development, and impactful contributions. At Deltek, we are dedicated to cultivating a balanced, values-centric workplace where every team member feels valued, included, and empowered to perform at their highest potential. Our employees consistently demonstrate our core values, fostering a unique corporate culture that has garnered international recognition. Thanks to our exceptional team, Deltek has been consistently recognized as one of America’s Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post, and a Best Place to Work in Asia by the World HRD Congress. Further information is available at www.deltek.com.

Job Description

Deltek Professional Services is dedicated to delivering solutions that enable our clients to connect and streamline the entire project lifecycle that drives their business. Our team plays a vital role in supporting our global clientele as they integrate into Deltek’s Project Nation, leveraging proven professional services methodologies in areas such as systems design, configuration, testing, training, and comprehensive solution documentation. We are a group of highly motivated, results-oriented, and collaborative professionals who are committed to providing superior services to a diverse portfolio of clients.

Responsibilities

• Provide first-level technical support for integration and automation solutions.
• Maintain an in-depth understanding of Deltek products, automation capabilities, and integrations specifically tailored to meet client needs.
• Proactively manage and resolve escalations reported by internal teams or directly by clients.
• Ensure strict adherence to established quality standards, Service Level Agreements (SLAs), process guidelines, and security protocols.
• Collaborate effectively with operational and development teams during the assessment and resolution of operational issues.
• Adhere to incident management procedures based on the determined severity level of the issue.
• Accurately document reported incidents, including detailed information, and communicate updates to relevant stakeholders.
• Assume ownership of reported incidents and actively drive them through to successful resolution.

Qualifications

• Must be a 2025 graduate with a full-time Bachelor of Engineering (B.E.) or Bachelor of Technology (B.Tech) degree in Computer Science Engineering (CSE), Information Technology (IT), or Electronics and Communication Engineering (ECE), with a minimum cumulative grade point average of 60%.
• Demonstrated proficiency in written and verbal communication.
• Possess excellent problem-solving capabilities and critical thinking skills.
• Familiarity with Software as a Service (SaaS) applications and related technologies is desirable.
• Knowledge of fundamental networking concepts, SOAP, RESTful APIs, and SQL.
• Competence in incident management principles and escalation procedures.
• Ability to effectively manage multiple tasks simultaneously and function effectively both independently and within a team environment.
• Willingness to work in a 24/7 support environment is required.

Skills

ATS Keywords

Frequently Asked Questions

Other Information

Travel Requirements: None

Applicant Privacy Notice

Deltek is dedicated to safeguarding and promoting your privacy. In connection with your application for employment at Deltek, it is necessary for us to collect, store, and utilize information about you (“Personal Data”) for the purposes of managing and evaluating your application. We serve as the “controller” of the Personal Data you provide to us and will process all such data in accordance with applicable legal requirements and the stipulations outlined in this Employment Candidate Privacy Notice. Furthermore, we have not sold and do not engage in the sale of Personal Data provided by you during the job application process.

Tags