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Customer Service Quality Executive (Remote)
About the Company
At Ditto, we are dedicated to empowering individuals with comprehensive insurance knowledge, enabling them to confidently navigate the complexities of policy selection, avoid common pitfalls, and ultimately make informed decisions that align with their needs. We provide an end-to-end insurance experience, from offering expert advice and facilitating seamless policy purchases to delivering dedicated claims support.
Our commitment to a user-centric approach is reflected in our pioneering “No-spam” policy. Over the past three years, we have successfully provided personalized insurance guidance to over 300,000 users.
Ditto is a part of the Finshots family, a prominent financial newsletter boasting a readership of over 500,000 subscribers. We are financially supported by Zerodha, India’s largest stockbroker.
Job Description
Ditto’s Core Activities:
* Assisting individuals in purchasing suitable insurance plans.
* Explaining health and life insurance concepts in an easily understandable manner.
* Curating and delivering personalized insurance recommendations based on individual needs and circumstances.
| Company Name | Ditto |
|---|---|
| Role | Customer Service Quality Executive (Remote) |
| Location | Remote |
| Salary | 4,54,600 INR |
| Job Type | Full-Time |
Responsibilities
- Conducting call monitoring activities and providing actionable insights to enhance current operational processes.
- Contributing to the development, creation, and implementation of robust quality assurance processes.
- Gathering pertinent information to facilitate improvements in advisor performance metrics.
- Offering constructive feedback on the quality and suitability of advisor recommendations.
- Establishing and maintaining comprehensive customer support quality standards.
Qualifications
- A minimum of 0 to 3 years of relevant professional experience.
- Demonstrated strength in both verbal and written communication.
- Exceptional customer service aptitude.
- A strong sense of ownership and demonstrated leadership potential.
- Superior listening and analytical capabilities.
- Proficiency in effective communication and collaboration with colleagues.
Skills
ATS Keywords
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Frequently Asked Questions
If your application is of interest, you’ll receive an email with a link to record a brief video resume. This step is mandatory for further consideration.
Ditto offers a remote work environment and comprehensive health insurance coverage for employees and their families.
Yes, this is a remote position.
A minimum of 0 to 3 years of relevant professional experience is required.
Other Information
Please be aware of fraudulent recruitment agents. Ditto does not request any fees from applicants at any stage of the application or recruitment process. For any inquiries, please contact careers@joinditto.in.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
