About the Company

Genea was established on the principle of attentively addressing and satisfying the requirements of our commercial real estate clientele, initially through our pioneering Overtime HVAC system. Over the years, we have cultivated strong relationships with 21 of the top 25 largest commercial real estate firms in the United States, consistently proving our value proposition. Our clients rely on us to deliver innovative and valuable technology solutions that resolve operational challenges. We have strategically expanded our suite of products to cater to the evolving and intricate needs of property management teams.

Genea provides a comprehensive family of integrated solutions designed to enhance commercial real estate operations through the implementation of state-of-the-art technology. Our solutions revolutionize access control, optimize overtime HVAC management, and streamline submeter billing processes. Our range of cloud-based, automated tools are specifically engineered to reduce operational expenses, minimize administrative workload, and improve the overall tenant experience.

Experiencing substantial growth and pursuing ambitious expansion strategies, Genea is developing a Software Development and Operations center in India. We are seeking motivated and skilled engineering professionals to join our successful trajectory, collaborate in establishing a top-tier team, and contribute to the creation of world-class products.

Job Description

The Invoice Specialist I plays a crucial role within the Submeter Billing department by providing exceptional customer support. This involves ensuring the accuracy, completeness, and timely entry and validation of data across various business systems.

Responsibilities

• Accurately input meter readings and associated billing information into the system.
• Precisely enter main utility data and other relevant billing and usage details into diverse reports and formats.
• Communicate effectively with customers and fellow Invoice Specialists regarding any irregularities or discrepancies identified in meter readings or utility rates entered into the various systems and reports.
• Generate reports and invoices in Excel and PDF formats, upload tenant charge files, and distribute invoices to customers and tenants as required.
• Maintain diligent tracking of assignment progress within Microsoft Planner.
• Manage and respond to incoming customer calls related to Submeter Billing inquiries, addressing their needs professionally and efficiently.
• Provide courteous and informative assistance to clients, directing them to the appropriate personnel for their specific inquiries.
• Assist in conducting research pertaining to rates necessary for accurate invoice generation.
• Provide guidance and training to new team members as required.
• Communicate availability to colleagues to facilitate task distribution and workload management.
• Actively participate in company and team meetings to contribute to collaborative discussions.
• Contribute to ongoing efforts to streamline and optimize existing processes.
• Perform other related duties as assigned by management to support the overall team objectives.

Qualifications

• High school diploma or equivalent (GED) required; Associate’s degree preferred. A minimum of 1 to 3 years of relevant experience and/or training, or an equivalent combination of education and experience may be considered.
• Proficiency in computer skills is essential, including familiarity with and prior experience using Microsoft applications such as Teams, Excel, Word, and Outlook.
• Demonstrated data entry skills, including proficiency in 10-key pad operation and keyboard typing.

Skills

ATS Keywords

Frequently Asked Questions

Other Information

Employee Benefits and Perks:

✨ Work Your Way: Enjoy a flexible work arrangement tailored to your lifestyle.

✨ Time Off: Take advantage of 24 days of paid time off (PTO) and 10 paid holidays.

✨ Comprehensive Leave Options: Options include maternity, paternity, adoption, wedding, and bereavement leave.

✨ Health & Safety First: Comprehensive family health insurance and personal accident coverage that exceeds standard compensation packages.

✨ Top Workplace Honors: Celebrated as a Top Workplace from 2021 to 2024.

✨ Balanced Workweek: Embrace a balanced life with our 5-day work schedule.

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