About the Company

At Genpact, we are not simply adapting to the shifting landscape; we are the catalysts driving change. Artificial intelligence and digital innovation are revolutionizing industries, and we are at the forefront of this transformation. The Genpact AI Gigafactory, a pioneering accelerator within the industry, exemplifies our commitment to scaling advanced technological solutions, empowering global enterprises to enhance operational efficiency, accelerate growth, and achieve transformative scalability. From sophisticated large-scale models to agentic AI, our groundbreaking solutions address and resolve the most intricate challenges faced by organizations.

If you are motivated by a dynamic, technology-driven environment, possess a passion for solving tangible, real-world problems, and desire to contribute to a team that is actively shaping the future, this opportunity is ideal for you.

Genpact (NYSE: G) is a distinguished advanced technology services and solutions provider, delivering enduring value to leading global enterprises. Through our profound business acumen, operational excellence, and state-of-the-art solutions, we enable companies across diverse sectors to gain and maintain a competitive advantage. Driven by a culture of curiosity, courage, and innovation, our teams leverage data, technology, and AI to shape the future, today. Learn more about us at genpact.com and connect with us on LinkedIn, X, YouTube, and Facebook.

Job Description

We are currently seeking applications for the position of Process Associate specializing in Content Moderation with proficiency in Telugu.

We are seeking individuals who possess a strong work ethic and the ability to collaborate effectively both independently and as integral members of a team-oriented environment. The ideal candidate will be a self-motivated, intellectually curious, and creatively inclined individual, comfortable operating within a fast-paced and dynamic setting.

Responsibilities

• Provide effective resolutions to uphold and maintain stringent quality standards.
• Thoroughly review content and implement resolutions in accordance with established guidelines.
• Identify emerging trends and patterns, escalating issues promptly and efficiently.
• Offer valuable insights to enhance support services for users.
• Maintain a comprehensive understanding of processes and policies.
• Deliver exceptional customer service to all customers.

Qualifications

• Possession of a Bachelor’s degree (Post-Graduate degree is advantageous).
• Fresh graduates are encouraged to apply.
• Fluency in reading and writing in both English and Telugu is mandatory.
• Demonstrated effective probing and analytical skills, with a strong understanding of underlying issues.
• Exceptional problem-solving capabilities with a customer-centric approach.
• Willingness and ability to work flexible schedules, including weekend shifts.

Skills

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Other Information

Job Posting Date: 2025-06-19
Application Deadline: 2025-07-19

Genpact is an Equal Opportunity Employer, providing equal opportunities to all applicants regardless of race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. Genpact is dedicated to fostering a vibrant work environment that emphasizes respect, integrity, customer focus, and innovation.

Please be aware that Genpact does not levy any fees for processing job applications, and applicants are not required to make any payments to participate in our hiring process. Examples of fraudulent schemes include requests to purchase a “starter kit,” paying an application fee, or purchasing equipment or training materials.

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