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Associate, Reservation Operations
About the Company
Headout is experiencing exceptional growth and profitability as a leading marketplace within the travel sector. Demonstrating substantial financial success, Headout has achieved nine-figure revenue, maintains a record growth trajectory, and operates profitably. With over $130 million in revenue generation and facilitating travel experiences for guests in more than 100 cities, the company has sustained profitability for the past 18 months. Backed by over $60 million in funding from prominent investors, Headout is dedicated to building a resilient and enduring company to realize its long-term mission. The company’s current phase of expansion and profitability represents just the initial stages of its ambitious plans.
In today’s increasingly digital landscape, Headout addresses the fundamental human need for authentic, real-world experiences. The company’s mission is to provide the simplest, quickest, and most enjoyable means for individuals to engage in tangible activities, ranging from immersive tours and museum visits to live events and various other experiential offerings.
Job Description
The Reservation Operations team at Headout plays a critical role in ensuring a harmonious balance between available inventory and the seamless delivery of experiences to customers. The team is committed to ensuring successful booking fulfillment for every Headout customer.
This position is a remote-first role and is open to candidates located throughout India.
| Company Name | Headout |
|---|---|
| Role | Associate, Reservation Operations |
| Location | Remote – India |
| Salary | |
| Job Type |
Responsibilities
- Time Management: You will be responsible for providing a seamless experience for all Headout customers by managing their reservations efficiently and promptly.
- Interdepartmental Liaison: You will act as a crucial link between supply partners and customers, requiring effective communication skills.
- Process Optimization: You will be encouraged to proactively develop processes that enhance and streamline our booking fulfillment methods.
- Problem Solving: You will need to apply creative solutions when addressing escalations from customers or supply partners.
Qualifications
Skills
ATS Keywords
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Frequently Asked Questions
Yes, this is a remote-first role open to candidates located throughout India.
The key responsibilities include managing reservations efficiently, acting as a liaison between supply partners and customers, proactively developing processes for booking fulfillment, and applying creative solutions to customer or partner escalations.
Exceptional attention to detail, superior written and verbal communication skills in English, strong organizational and process-driven skills, and a strategic mindset focused on long-term solutions are required.
While a strong interest in travel-related activities and experiences is desirable, it’s considered a bonus rather than a strict requirement. Prior experience in global customer service is also beneficial.
Other Information
Desirable Qualifications (Bonus)
Passion for Travel: A strong interest in travel-related activities and experiences.
Global Customer Service Experience: Prior experience assisting customers from diverse backgrounds across the globe.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
