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Customer Service Executive
About the Company
Founded in 2012 and acquired by REA India in 2017, Housing.com is recognized as India’s most innovative real estate advertising platform catering to homeowners, landlords, developers, and real estate brokers. The platform provides listings for new homes, resale homes, rentals, plots, and co-living spaces across India. Housing.com leverages robust research and analytics to deliver comprehensive real estate services. These services include advertising and marketing support, sales solutions for real estate developers, personalized search functionalities, virtual viewing capabilities, AR/VR content, home loan assistance, end-to-end transaction services, and post-transaction support for both buying and renting.
Job Description
Housing.com, rated 3.7 based on 630 reviews, is seeking a Customer Service Executive. This remote position, based out of the Gurugram hiring office, requires 1-3 years of experience and offers a competitive salary (Not Disclosed). The posting went live one day ago, with two openings and over 100 applicants. Interested candidates are encouraged to register or log in to apply.
| Company Name | Housing.com |
|---|---|
| Role | Customer Service Executive |
| Location | Gurugram |
| Salary | Not Disclosed |
| Job Type | Full Time, Permanent |
Responsibilities
- Inbound Support: Address customer inquiries via phone, email, and chat with accuracy and empathy.
- Outbound Calls: Conduct follow-up calls with customers to gather feedback and resolve queries (non-sales).
- Email & Chat Handling: Compose clear, professional, and grammatically correct responses to customer inquiries.
- Social Media Support (if required): Respond to customer complaints and questions on social platforms promptly and professionally.
- Issue Resolution: Provide efficient solutions to customer issues, escalating complex matters to the appropriate teams.
- Data Management: Accurately record all interactions in CRM systems and ensure timely updates.
- Collaboration: Work effectively with internal teams to ensure seamless issue resolution and enhance the customer experience.
Qualifications
- Experience: 1–3 years of experience in customer service (voice, chat, email, or social media support). Fresh graduates with excellent communication skills are encouraged to apply.
- Education: Graduation or equivalent qualification.
- Skills:
Skills
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Frequently Asked Questions
The responsibilities include addressing customer inquiries via phone, email, and chat, conducting follow-up calls, providing social media support, resolving customer issues, managing data in CRM systems, and collaborating with internal teams.
The required qualifications are 1-3 years of experience in customer service (voice, chat, email, or social media support) or being a fresh graduate with excellent communication skills and a graduation or equivalent qualification.
Important skills include excellent verbal and written communication, ability to manage inbound and outbound calls, prior experience in voice, chat, email, or social media support, basic knowledge of CRM tools and MS Office, and a customer-centric attitude with problem-solving abilities.
This is a remote position, but it’s based out of the Gurugram hiring office.
Other Information
REA India was recognized as Best WorkplaceTM in Building a Culture of Innovation by All in 2024 & 2023 and India’s Best WorkplacesTM in Retail (e-commerce category) for the fourth time in 2024.
Deputy Manager for 10 months in Kolkata (Anonymous, 2025-06-18)
Likes: Best culture, work satisfaction, and work-life balance.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
