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IKEA is hiring for Resolution Generalist (BPO) | Apply Now
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Role :Resolution Generalist (BPO)
Location :Hyderabad
Job Description
Customer telecalling (BPO) is the job role.
Responsibilities
- Customer service: To foster confidence and satisfaction, offer top-notch assistance via all remote channels, including live video calls.
- Delivery of Solutions: Provide empathetic, needs-based solutions that are focused on the consumer.
- Handling Conflicts: Handle disputes skillfully to guarantee amicable client interactions and retention.
- Making Proactive Decisions: When necessary, go above and above while striking a balance between cost considerations and client satisfaction.
- Setting goals: Contribute to the success of the team by coordinating personal aspirations with team aims.
- Product Knowledge: To support sales efforts, keep abreast with IKEA's offerings.
- Data Feedback: Disseminate knowledge to improve team experience and customer service.
Education Qualifications
- 0–3 years of experience in a comparable position.
- Location: Open to moving to Hyderabad for a walk-in interview.
Skills
- strong written and vocal communication abilities.
How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
