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Call Quality Analyst
About the Company
NoBroker is a leading real estate technology company committed to simplifying property transactions.
Job Description
As a Call Quality Analyst, you will play a crucial role in ensuring the highest standards of service and customer satisfaction. Your primary responsibilities will include monitoring calls, conducting quality audits, and identifying areas for improvement. You will provide actionable insights, training, and coaching to enhance employee performance. This position requires strong analytical and problem-solving skills, as well as the ability to work collaboratively within a team.
| Company Name | NoBroker |
|---|---|
| Role | Call Quality Analyst |
| Location | Chennai |
| Salary | ₹1-1.75 Lacs P.A. |
| Job Type | Full Time, Permanent |
Responsibilities
- Conducting comprehensive call monitoring activities to provide actionable insights for improvement.
- Executing quality audits to assess adherence to established standards and procedures.
- Analyzing performance trends to identify areas requiring attention and strategic intervention.
- Addressing technological aspects related to call quality monitoring and reporting.
- Providing targeted training, coaching, and constructive feedback to enhance employee performance.
- Identifying and addressing employee performance gaps through targeted interventions.
- Applying strong analytical and problem-solving skills to resolve quality-related issues.
Qualifications
- Educational Background: Graduation or HSC qualification.
- Communication Skills: Exceptional verbal and written communication skills are essential.
- Interpersonal Abilities: Demonstrated ability to work effectively with others.
- Analytical Skills: Strong numerical and analytical capabilities.
- Decision-Making: Proven ability to make sound and timely decisions.
- Language Proficiency: Fluency in English and Hindi is mandatory, along with proficiency in two regional languages (Kannada, Telugu, Tamil).
- Technical Skills: Proficiency in MS-Office suite (Excel, Word) is required.
- Flexibility: Willingness to work in a day shift environment (9-hour login window between 8 AM – 10 PM).
- Availability: Comfortable working 6 days a week, with a weekday off.
Skills
ATS Keywords
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Frequently Asked Questions
Fluency in English and Hindi is mandatory, along with proficiency in two regional languages (Kannada, Telugu, Tamil).
You will need a reliable high-speed internet connection (50mbps-100mbps), a personal laptop in good working condition, and a power backup to ensure uninterrupted work.
The role requires working 6 days a week, with a weekday off, and willingness to work in a day shift environment (9-hour login window between 8 AM – 10 PM).
Graduation or HSC qualification is required for this role.
Other Information
Work From Home Requirements:
Reliable high-speed internet connection (50mbps-100mbps).
Personal laptop in good working condition.
Power backup to ensure uninterrupted work.
Language requirements: English and Hindi are mandatory, along with two regional languages.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
