About the Company

Sutherland is a digital transformation organization dedicated to providing exceptional customer and employee experiences. With a history spanning over 37 years, we have built a strong reputation for reliably managing our clients’ customer relationships, a responsibility we continually strive to validate daily. Our core objective is to optimize customer interactions by making them prompt, relevant, predictive, and seamless. As a pioneering force in robotic automation, we have strategically expanded our capabilities through consistent investment and the acquisition of crucial skills. Our design proficiency seamlessly integrates human insights, design-oriented thinking, and streamlined process engineering. We bring these innovative designs to fruition utilizing the latest advancements in robotic automation, conversational artificial intelligence methodologies coupled with a diverse suite of AI-ML enhanced solutions and cloud-based platforms.

Our guiding principle, known as “One Sutherland,” is founded on the belief that strong relationships are cultivated through trust and mutual value.

Job Description

As a Consultant, you will be responsible for providing outstanding customer service through various communication channels, including telephone calls, email correspondence, online chat platforms, and social media interactions. You will utilize established protocols to effectively address and resolve customer issues, inquiries, and concerns. A critical aspect of this role is ensuring that all customer questions are thoroughly answered in a timely and efficient manner. You will also be accountable for achieving monthly targets related to customer satisfaction and overall productivity.

Responsibilities

• Address and resolve customer requests and inquiries submitted via email, chat, or social media channels.
• Consistently meet or exceed established contact center performance metrics and Service Level Agreements (SLAs).
• Adhere strictly to the company’s non-disclosure agreement and all data security policies.
• Successfully complete all required upskilling programs and e-learning courses specific to each assigned program.
• Actively participate in coaching sessions and diligently implement provided feedback.
• Maintain 100% schedule adherence, minimize absenteeism, and contribute positively to reducing program attrition.

Qualifications

• Any candidate graduating with a full-time undergraduate or postgraduate degree (in Arts, Science, Commerce, Engineering, Pharmacy, MBA, or MCA) in 2025 is eligible to apply.

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Other Information

Work Locations: Mumbai, Hyderabad, Cochin, Chennai, or Bhopal.
Work Schedule: 8 hours per day, plus a 1-hour break, for either 5 or 6 days per week.
Employee Benefits: Company-provided transportation is available within a 25-kilometer radius of the office location.

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