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Technical Support Associate
About the Company
Job Description
Role and Responsibilities include, but are not limited to:
1. Responding to customer inquiries and requests through various channels, including answering phone calls via a phone queue system, addressing customer emails, and providing support through chat platforms. This also involves providing after-hours on-call support for troubleshooting and resolving technical issues.
2. Providing comprehensive support for end-user devices and peripherals. This encompasses computer hardware, operating systems, communication systems, software applications, data processing procedures, and security protocols.
| Company Name | Tech Mahindra |
|---|---|
| Role | Technical Support Associate |
| Location | Hyderabad |
| Salary | |
| Job Type |
Responsibilities
- Responding to customer inquiries and requests through various channels, including answering phone calls via a phone queue system, addressing customer emails, and providing support through chat platforms. This also involves providing after-hours on-call support for troubleshooting and resolving technical issues.
- Providing comprehensive support for end-user devices and peripherals. This encompasses computer hardware, operating systems, communication systems, software applications, data processing procedures, and security protocols.
Qualifications
- Minimum education level of Higher Secondary Certificate (HSC)
- Graduates of any discipline are encouraged to apply.
- Candidates with prior relevant experience are highly desirable
- Exceptional written and verbal communication skills in English
Skills
ATS Keywords
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Frequently Asked Questions
The minimum education level required is a Higher Secondary Certificate (HSC).
Candidates with prior relevant experience are highly desirable.
This is a 24/7 rotational shift schedule, including night shifts.
This is a work-from-office position.
Yes, a two-way cab facility is provided.
Other Information
Individuals available to join immediately or within a 15-day notice period are preferred. This is a work-from-office position, with a two-way cab facility provided. 24/7 rotational shift schedule, including night shifts.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
