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Thermo Fisher is hiring for Customer Service Representative I | Apply Now
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Role :Customer Service Representative I
Location :Bangalore, Karnataka, India
Job Description
With an estimated $40 billion in revenue annually, Thermo Fisher Scientific Inc. is the global leader in providing services to science. Our goal is to empower our clients to contribute to a better, cleaner, and healthier world. We are here to serve our customers whether they are developing and producing life-changing treatments, speeding up life sciences research, resolving challenging analytical problems, increasing productivity in their labs, or improving patient health through diagnostics. With the help of our network of over 100,000 colleagues, we are able to provide an exceptional blend of pharmaceutical services, easy access to technology, and industry-leading brands such as Fisher Scientific, Thermo Scientific, Applied Biosystems, Invitrogen, Unity Lab Services, Patheon, and PPD. Please visit www.thermofisher.com for additional details.
Responsibilities
- We at Thermo Fisher Scientific are dedicated to being a Product Leadership organisation that creates cutting-edge solutions for a wide range of customer needs. Enabling an exceptional client experience is contingent upon our support and customer service. Our Customer Support Centre team plays a key role in these initiatives, and their meticulous coordination across business functions and geographic locations is essential to our success.
- With three shifts operating around the clock, seven days a week, the Bangalore CSC capability is a well-established team that supports order management for North America, EMEA, and APJ as well as other crucial back office tasks. Collectively, they handle over 60,000 requests monthly. These three groups play a crucial role in our company's performance both in India and globally by helping us fulfil our commitments to quality and innovation.
- Utilise the function's apps to carry out order management tasks for the designated regions.
- Utilising the function's applications, manage orders for the designated regions.
- Make sure that all policies, procedures, and systems are followed.
- Ensure that daily order turnaround times are met in accordance with established TAT criteria.
- Ensure that orders are completed each day in accordance with the TAT criteria.
- Make sure all established internal and external processes are followed.
Education Qualifications
- proactively raises concerns that might impede corporate operations
- A bachelor's degree in the arts, sciences, commerce, or business administration is preferred.
Skills
- 0–2 Years of Experience
- good computer literacy is necessary, especially with Microsoft Office
- Demonstrate outstanding social and verbal communication abilities.
- incredibly accurate and detailed
- Capacity to operate in a high-speed setting
How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
