About the Company

Wise is a global technology firm dedicated to developing superior methods for international money transfer and management. Our guiding principles are: minimal fees, maximum ease of use, and optimal speed.

Wise is committed to simplifying the lives of individuals and businesses by reducing the costs and complexities associated with international financial transactions, whether they involve sending money abroad, spending in foreign countries, or managing international payments.

Joining our team means contributing to the development of a revolutionary financial network designed to serve the entire world. Our vision is a seamless and accessible financial system for everyone, everywhere.

Job Description

As a KYC Operations Associate Analyst, you will be instrumental in ensuring Wise’s adherence to all applicable regulatory and compliance mandates. Your primary responsibilities will encompass conducting comprehensive customer due diligence, analyzing customer transaction patterns, and maintaining the accuracy and currency of KYC records in accordance with our internal standards. This position presents an excellent career advancement opportunity for individuals seeking to specialize in the Know Your Customer (KYC) domain.

Responsibilities

• Customer and Business Onboarding: Conduct thorough initial and ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews. Employ a risk-based approach in all evaluations, ensuring adherence to established risk mitigation standards. Collect, analyze, and verify customer information in compliance with KYC/AML guidelines, identifying potential risks associated with diverse customer profiles. Evaluate customer identity documentation, online corporate registries, intricate business structures, ultimate beneficial ownership details, customer source of wealth documentation, adverse media screenings, and other pertinent sources to inform decision-making processes.
• Transaction Monitoring and Periodic Reviews: Analyze customer transaction histories to identify behavioral patterns indicative of potential risks. Conduct scheduled periodic reviews to evaluate changes in customer history and account usage.
• Documentation and Record Keeping: Ensure the accuracy and timely updating of all customer records. Maintain well-organized and detailed records of customers and all decisions made throughout the KYC process. Adhere strictly to data privacy regulations and internal data security protocols.
• Risk Assessment and Escalation: Perform and meticulously document customer risk assessments based on collected data. Escalate potential issues to relevant teams upon identification of activities exceeding established internal risk tolerances. Identify potential money laundering schemes and fraudulent activities, filing Suspicious Activity Reports (SARs) as necessary, with comprehensive documentation and supporting rationale.
• Customer Communication: Engage with customers effectively through the communication channels utilized by Wise (e.g. telephone, email, and chat).
• Key Performance Indicators (KPIs): Execute all tasks and responsibilities in accordance with established key performance indicators (KPIs) as defined by the leadership team.
• Other Responsibilities: Perform tasks related to the position as assigned by the team lead. Participate in meetings, training programs, and both internal and external events.

Qualifications

• A minimum of one year of professional experience in Operations is required, preferably in CDD/EDD/AML or compliance-related roles.
• Exceptional verbal and written English communication skills are essential (additional language proficiencies are considered an asset), with a demonstrated ability to articulate ideas clearly and concisely.
• A foundational understanding of global KYC/AML compliance regulations and standards is necessary.
• Demonstrated ability to make informed decisions and consistently apply a risk-based approach to all tasks.
• Must be punctual, self-directed, proactive, and demonstrate a strong commitment to achieving results.
• Possess excellent communication and interpersonal skills, strong organizational skills, meticulous attention to detail, proficient analytical skills, and the ability to meet strict KPIs in a fast-paced, high-pressure environment.
• Capable of managing repetitive tasks effectively.
• Ability to function independently within established procedures and practices.
• Capable of identifying gaps in policies and processes and providing constructive feedback, including specific examples when possible, through appropriate communication channels.
• Flexibility to work in shifts is required. We operate when our customers require assistance, including early mornings, daytimes, afternoons, late evenings, weekends, and public holidays, based on business needs.

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Other Information

Candidates will be required to complete an assessment immediately following their application submission. This assessment is designed to take approximately 30 minutes and must be completed using a laptop computer. Applications submitted without the accompanying assessment will not be considered for further evaluation.

A link to an online assessment will be provided after your application is submitted. Please ensure its completion within four days of receipt.

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