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Technical Support Representative
About the Company
Side is seeking a dedicated Technical Support Representative to provide outstanding support and service to our valued gaming community. In this critical role, you will be responsible for:
Job Description
Side is seeking a dedicated Technical Support Representative to provide outstanding support and service to our valued gaming community. In this critical role, you will be responsible for:
Providing timely, accurate, and professional responses to customer inquiries received via email and live chat platforms.
Effectively addressing and resolving customer concerns and technical challenges by identifying underlying issues and implementing appropriate solutions.
Clearly and comprehensively explaining product features and functionalities to empower customers to optimize their overall gaming experience.
Continuously updating product knowledge and remaining well-versed in all current product updates and changes.
Working collaboratively with fellow team members to facilitate the delivery of optimal solutions to customer issues and inquiries.
Consistently demonstrating a positive, empathetic, and professional attitude during all customer interactions.
Maintaining a high level of service quality through consistent application of and adherence to established standards.
Contributing to the company’s reputation for prioritizing exceptional customer satisfaction.
| Company Name | Side |
|---|---|
| Role | Technical Support Representative |
| Location | Hyderabad, Telangana, India |
| Salary | |
| Job Type | Full Time |
Responsibilities
- Providing timely, accurate, and professional responses to customer inquiries received via email and live chat platforms.
- Effectively addressing and resolving customer concerns and technical challenges by identifying underlying issues and implementing appropriate solutions.
- Clearly and comprehensively explaining product features and functionalities to empower customers to optimize their overall gaming experience.
- Continuously updating product knowledge and remaining well-versed in all current product updates and changes.
- Working collaboratively with fellow team members to facilitate the delivery of optimal solutions to customer issues and inquiries.
- Consistently demonstrating a positive, empathetic, and professional attitude during all customer interactions.
- Maintaining a high level of service quality through consistent application of and adherence to established standards.
- Contributing to the company’s reputation for prioritizing exceptional customer satisfaction.
Qualifications
Skills
ATS Keywords
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Frequently Asked Questions
This role involves providing timely and professional responses to customer inquiries via email and live chat, resolving technical issues, explaining product features, and maintaining product knowledge. You’ll also work with the team to ensure customer satisfaction and uphold service quality.
Exceptional English communication skills, a solid understanding of gaming platforms, problem-solving abilities, technical competence in PC operation and networking, and a passion for gaming are crucial for success in this position.
The work shifts rotate to ensure adequate coverage across all operational hours. Adaptability and willingness to work rotating shifts are required.
A solid understanding of gaming platforms including Xbox, PlayStation, Nintendo and PC is required, along with broad technical aptitude.
Other Information
Side adheres to applicable data protection laws in the collection and processing of personal data. European Job Applicants are encouraged to review the privacy notice for detailed information.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
