About the Company

SuperProcure is a cutting-edge, end-to-end Transportation Management System (TMS) platform that facilitates multi-enterprise collaboration for shippers. Our platform digitizes and automates processes across the entire logistics value chain, from vehicle sourcing to freight accounting, ensuring seamless stakeholder collaboration, real-time visibility, and enhanced transparency. We are dedicated to streamlining the work of logistics teams, providing added value, and establishing fair and beneficial processes for businesses. SuperProcure is the trusted solution for a diverse clientele across the manufacturing and construction sectors, enabling them to enhance customer service through advanced technology solutions.

The logistics sector in India accounts for 14% of the nation’s GDP, in contrast to the 7-9% observed in developed countries. This disparity reduces the competitiveness of Indian industries in the global market and increases costs for domestic consumers. The inefficiencies within logistics are primarily attributed to manual processes spanning multiple stakeholders operating in silos during the transportation of goods. SuperProcure aims to revolutionize Indian logistics by reducing GDP spending by 1%, thereby enhancing India’s global competitiveness through a collaborative single platform that drives significant logistics efficiencies.

Our client portfolio includes Fortune 500 companies such as Tata Chemicals, Havells, KEI, ITC, PepsiCo, Tata Consumers, Shyam Metallic, APL Apollo, and OTIS.

SuperProcure is backed by prominent investors including IndiaMart, Caret Capital, and IIM Calcutta. The company has received recognition for its innovative solutions at the CII Industrial Innovation Awards, was recognized among the Top 50 Emerging Start-ups in India by NASSCOM, and was ranked as one of Asia’s top 10 TMS solution providers by the Global Supply Chain Council (GSCC) and ChainTech. Further details about our journey can be found [here].

Job Description

SuperProcure is seeking a highly motivated and detail-oriented individual to join our team as a Product Support Trainee. In this role, you will collaborate closely with both vendors and customers to facilitate a seamless onboarding process, actively encourage the adoption of our product, and deliver ongoing operational and technical assistance. The successful candidate will possess exceptional communication abilities, a strong aptitude for problem resolution, and a genuine enthusiasm for working within a dynamic and customer-focused environment.

Responsibilities

• Provide comprehensive guidance to vendors and customers throughout the product onboarding process via telephone and electronic correspondence.
• Proactively promote product adoption through consistent follow-up with users, addressing any concerns or obstacles related to onboarding.
• Deliver timely and professional responses to user inquiries received via telephone or email.
• Monitor user activity to ensure continuous system engagement and maintain optimal account health.
• Contribute to daily operational tasks, ensuring product-related issues are resolved in accordance with established Service Level Agreements (SLAs).
• Work collaboratively with internal teams, including Technology, Product, and Operations, to facilitate comprehensive resolution of escalated issues.
• Maintain meticulous records of all user interactions and reported issues within internal systems.

Qualifications

• Bachelor’s degree in any discipline.
• Six to twelve months of prior experience in customer support, operational roles, or training positions.
• Exceptional verbal and written communication skills in both English and Hindi; proficiency in additional regional languages is considered an asset.
• Confident and professional telephone manner with the ability to articulate information clearly and persuasively.
• Fundamental proficiency in Microsoft Excel and PowerPoint; familiarity with Google Workspace applications, including Docs, Sheets, and Gmail.
• Demonstrated ability to effectively multitask, prioritize responsibilities, and maintain a high degree of accuracy and attention to detail.
• Comfort interacting with diverse individuals across various backgrounds and organizational roles.

Skills

ATS Keywords

Frequently Asked Questions

Other Information

Work Arrangement: Remote
Job Classification: Full-time | Night Shift (Post 6 PM IST) | Rotational Sunday Working
Number of Positions: 4

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