About the Company

At Amazon, our overarching mission is to become the most customer-centric company on Earth, and our award-winning Customer Service team plays a pivotal role in achieving this ambitious goal. We are driven by a commitment to providing exceptional service to our customers, and this ethos shapes our unique approach. Unlike conventional call centers, we empower our associates to think critically and creatively to resolve customer issues. We will provide you with comprehensive training, equipping you with the necessary skills to effectively problem-solve for our customers. We encourage you to bring your individual personality to each interaction, creating a support experience that is both exceptional and personalized.

Amazon is an equal opportunity employer. We firmly believe that a diverse workforce is essential to our success. We make hiring decisions based on your qualifications, experience, and skills. We value your passion for innovation, simplification, and building exceptional solutions.

Job Description

As a Customer Service Associate at Amazon, your primary objective is to proactively prevent issues, efficiently address inquiries, and consistently exceed customer expectations. You will serve as the initial point of contact for our customers, responding to their requests via telephone, online chat, and/or email. This encompasses a wide range of support functions, from addressing questions about orders and products to resolving payment issues and providing guidance on navigating our website. Our Customer Service Associates utilize a suite of digital tools to effectively navigate customer accounts, research solutions, and communicate clearly and concisely with customers.

Responsibilities

• Proactively prevent issues
• Efficiently address inquiries
• Consistently exceed customer expectations
• Serve as the initial point of contact for our customers, responding to their requests via telephone, online chat, and/or email
• Addressing questions about orders and products
• Resolving payment issues
• Providing guidance on navigating our website
• Utilize a suite of digital tools to effectively navigate customer accounts, research solutions, and communicate clearly and concisely with customers.

Qualifications

• Minimum age requirement: 18 years.
• Must possess the legal right to work in India.
• Demonstrated proficiency in English communication skills, both written and verbal.
• Experience operating and navigating computer systems.
• Availability to work flexible shifts from Monday to Sunday, between the hours of 6:00 AM and 11:00 PM.
• Willingness and ability to work rotating shifts, including early mornings, late evenings, overnight shifts, weekends, and overtime as required.
• A dedicated, quiet, and distraction-free workspace is necessary (a dedicated office space with a desk and chair).
• From a technical standpoint, a minimum broadband connection of 100MB download speed and 20MP upload speed is required, utilizing a hard-wired Ethernet internet connection (Wi-Fi connections are not permitted).
• I hereby grant my consent to the recording of my video and audio during interview stages and throughout the duration of my employment at Amazon (as applicable) for the purposes of proctoring the assessment and validating my identity. I further acknowledge and agree that Amazon, its authorized personnel, or third parties authorized by Amazon may capture and store a screenshot of my face, which will be used for Amazon’s internal record-keeping and ongoing identity verification purposes. Furthermore, I may be required to present a government-issued identification document (excluding the Aadhaar card) containing my photograph to Amazon, its authorized personnel, or third parties authorized by Amazon during the interview stages and on my first day of employment at Amazon. I consent to the capture of a screenshot of the government-issued identification document by Amazon, its authorized personnel, or third parties authorized by Amazon for Amazon’s internal record-keeping and validation of my identity.

Skills

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Frequently Asked Questions

Other Information

This is a seasonal position that requires working flexible shifts between 6:00 AM and 11:00 PM, Sunday through Monday. Comprehensive training and equipment are provided. The application process includes assessments and may take approximately 3 hours to complete.

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