About the Company

We are a Portland-based SaaS product company with a clear mission: to empower businesses to embrace the future of work by enabling them to operate from anywhere. Our global team, encompassing engineers, designers, testers, product specialists, customer experience professionals, and marketing experts, is united in creating a better way to work. Our innovative products and services are designed to enhance business productivity, flexibility, and scalability. Together, we are actively changing the way the world works.

Job Description

FULL Creative, operating as AnywhereWorks in the US, UK, and Canada, is a product-focused company headquartered in Portland, Oregon, with a global presence encompassing offices in Chennai, India; Edinburgh, United Kingdom; and Toronto, Canada. We are dedicated to revolutionizing the modern workplace by enabling individuals to work from any location. Our interdisciplinary team, comprising engineers, artists, analysts, product specialists, account managers, sales professionals, and marketing experts, is collaboratively building a future where work is defined by what you accomplish, not where you are situated.

Our Core Objective:

FULL Creative is driven by the mission to transform conventional work paradigms. We champion the notion that innovation transcends geographical and temporal boundaries, advocating for its unconstrained implementation. We are actively developing an environment where individuals can contribute without limitations. We envision a more inclusive and competitive framework that prioritizes outcomes over traditional inputs.

We firmly believe in fostering seamless collaboration and learning, regardless of physical proximity. Whether in a traditional office conference room, during a commute, or at a café, we empower individuals to communicate effectively, collaborate efficiently, and produce exceptional results. Our ambition extends beyond mere change; we strive to improve the world through scalable solutions that empower users and challenge conventional expectations.

Responsibilities

• Conduct in-depth analysis of data sets to identify key trends, patterns, and actionable insights aimed at optimizing Contact Center performance.
• Ensure that all reports and analytics are fully aligned with overarching business objectives and strategic direction.
• Proactively identify, compile, and document new reporting requirements gathered from internal stakeholders across the organization.
• Evaluate and recommend innovative reporting tools and technologies to further enhance analytical capabilities.
• Perform comprehensive business analysis and root cause analysis, presenting clear, data-driven recommendations for improvement.
• Maintain and automate existing dashboards, reports, and data visualizations utilizing Microsoft Office Suite or Google Sheets.
• Monitor operational challenges and collaborate closely with relevant teams to implement effective real-time solutions.
• Partner with Contact Center teams to facilitate informed decision-making through the provision of timely and accurate data.
• Share expertise and best practices throughout the team to foster a culture of continuous improvement.

Qualifications

• Experience Level: 0-1 year.
• Demonstrated strong numerical and analytical aptitude, with a proven ability to interpret data and identify relevant trends.
• Fundamental understanding of Contact Center operations, key performance metrics, and established workflows.
• Proficiency in using Microsoft Office Suite and Google Sheets for data management and reporting tasks.
• Exceptional attention to detail, coupled with strong organizational, planning, and task prioritization skills.
• Excellent communication and active listening skills, enabling effective interaction with stakeholders.
• Proactive approach to problem-solving, characterized by a solution-oriented mindset.
• Ability to manage time effectively and consistently meet established deadlines.
• Strong team player with demonstrated empathy, accountability, and collaborative spirit.
• Commitment to continuous learning, professional development, and knowledge sharing within the team.
• Willingness to work in a 24/7/365 shift-based operational environment.
• Flexibility to work from the office location as required by business needs.

Skills

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Other Information

FULL Creative operates as AnywhereWorks in the US, UK, and Canada. They are a product-focused company headquartered in Portland, Oregon, with a global presence encompassing offices in Chennai, India; Edinburgh, United Kingdom; and Toronto, Canada.

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