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e-Relationship Manager
About the Company
ICICI Bank is dedicated to exceeding customer expectations by providing comprehensive banking solutions beyond traditional roles, product limitations, and departmental boundaries. Our “Customer 360-degree” philosophy ensures we address all banking requirements as One Bank, One Team. To achieve this, employees are expected to be adaptable in both their roles and locations, recognizing that banking is an essential service. The provided role descriptions are intended as a general guide to responsibilities and should be considered directional.
Job Description
As an e-Relationship Manager, you will engage with diverse customer segments, providing support throughout their banking journey. In line with the bank’s “Customer 360-degree banking” philosophy, you will serve as the primary point of contact for assigned customers, addressing their needs across various channels and products. This requires developing an in-depth understanding of each customer’s profile, demographics, and banking behavior. You will also expand the customer’s portfolio with the bank by offering relevant products and solutions, while coordinating with the assigned branch to foster synergy. This role necessitates a talent for identifying sales opportunities and driving revenue. Regular communication with your customer base, as outlined in business plans, is also expected.
| Company Name | ICICI Bank |
|---|---|
| Role | e-Relationship Manager |
| Location | Across India |
| Salary | |
| Job Type |
Responsibilities
- 360-degree Banking: Cultivate and strengthen customer relationships to increase their engagement and generate revenue through phone interactions. Employ a 360-degree banking framework to understand customer needs and recommend appropriate products.
- Quality Focus: Ensure every customer interaction contributes to a positive and memorable experience. Improve customer retention and enhance the Net Promoter Score through outstanding service.
- Product Advisory: Maintain a thorough understanding of all product offerings and address customer inquiries by providing relevant product information, aligning with the principles of 360-degree banking. Serve as the primary contact for assigned bank customers.
- New Relationships: Expand the customer base through referrals and generate new business to drive growth in customer acquisition, volume, and revenue within the designated segment.
- Customized Solutions: Collaborate with product specialists, subject matter experts, and credit and service teams to provide customers with tailored product offerings.
- Uphold Our Values: Promote products that are beneficial for both the customer and the bank.
Qualifications
- Educational Qualification: MBA, Engineers, and Graduates with pertinent relationship management experience across various industries.
- Relationship Building: Demonstrated ability to effectively manage and leverage existing customer relationships to address customer needs.
- Customer Service: Comprehensive understanding of essential customer service parameters for phone engagements.
- Improvise: Develop and execute overarching sales and customer relationship strategies, processes, and structures.
- Communication Skills: Excellent oral and written communication skills.
- Market Sensing: Monitor and analyze industry trends, customer drivers, and potential partnership opportunities.
Skills
ATS Keywords
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Frequently Asked Questions
As an e-Relationship Manager, you’ll focus on cultivating customer relationships through phone interactions, providing product advice, expanding the customer base, and delivering customized solutions. You will also be responsible for addressing customer needs across various channels and products as their primary point of contact.
The ideal candidate should possess an MBA, Engineering degree, or a Bachelor’s degree with relevant relationship management experience. Strong relationship-building, customer service, communication, and market sensing skills are essential.
This philosophy emphasizes understanding all aspects of a customer’s banking needs and providing comprehensive solutions. As an e-Relationship Manager, you will be expected to serve as the primary point of contact for assigned customers, addressing their needs across various channels and products.
While not explicitly stated, the job description emphasizes collaboration with product specialists and subject matter experts, suggesting a support network to help you deliver tailored product offerings. ICICI Bank also focuses on employee adaptability and provides comprehensive banking solutions, indicating ongoing development opportunities.
Other Information
Employees are expected to be adaptable in both their roles and locations, recognizing that banking is an essential service.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
