About the Company

A career at Infobip offers the opportunity to contribute to a truly global organization. With a presence spanning 75+ offices across six continents, we are more than just a technology company; we are fundamentally changing the way over 80% of the world’s population connects and communicates.

As valued team members, we take pride in developing and maintaining the world’s foremost full-stack cloud communications platform. Our approach is defined not only by what we achieve but also by how we achieve it: we operate with curiosity, passion, and a strong emphasis on collaboration.

If you seek meaningful work, challenging opportunities for growth, and a workplace culture where individuals contribute with purpose, we encourage you to apply.

Join us as we shape the future, together.

Job Description

By participating in this program, you will gain invaluable experience as a member of Infobip’s world-class Customer Support team. You will directly influence client satisfaction by providing support and resolving technical issues encountered while utilizing our platform. Simultaneously, you will expand your technical knowledge across diverse subjects and cultivate a robust troubleshooting approach. Given our central position within numerous processes and departments, you will have the opportunity to collaborate with both technical and business teams, integrating the best elements of both disciplines and enhancing a broad range of your capabilities. The breadth of our platform and product portfolio ensures continuous learning opportunities. Furthermore, our international and multicultural environment, with Customer Support teams located in over 10 different offices, enhances your experience, offering a unique perspective on working within a global team and supporting customers worldwide.

Responsibilities

• You will participate in an onboarding program to gain a thorough understanding of our products, solutions, and business operations.
• You will develop the skills necessary to manage customer inquiries and efficiently resolve issues in both critical and non-critical situations, always maintaining a professional demeanor.
• You will learn to deliver clear, concise, and accurate information to clients promptly.
• You will acquire the ability to identify and implement effective workarounds when problems arise and to thoroughly understand client requirements.
• You will enhance your technical proficiency in multiple domains, with a particular emphasis on developing your troubleshooting skills and mindset.
• You will contribute to the improvement of internal processes, customer experience, and the overall quality of our service delivery.
• We will demonstrate how complex business operations can be streamlined and how to navigate effectively within a company of 3700+ employees.
• You will gain insights into potential career paths within the technology sector.
• You will be paired with a mentor whose skills and professional preferences align with your own, ensuring that you derive maximum benefit from the program.

Qualifications

• Currently pursuing a B.Sc., M.Sc., or degree in engineering, technology, or applied science, with limited or no professional experience (we are dedicated to providing you with valuable experience!).
• Aspiring to become an engineer with a comprehensive understanding of both the technical and business aspects of IT solutions.

Skills

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Frequently Asked Questions

Other Information

Potential for Full-Time Employment: Interns who successfully complete the program have the opportunity to receive a full-time job offer, contingent upon performance and business needs.
Competitive Compensation: Our internship program is a paid opportunity.
Dynamic and Engaging Work Environment: We partner with influential companies, which drives us to perform at the highest level. Expect to tackle uncharted challenges and consistently push boundaries.
Continuous Learning and Development: You will learn through hands-on project work and receive ongoing feedback from your mentors, facilitating continuous improvement and professional development.
Exceptional Mentorship and Collaboration: Launch your career with guidance from experienced mentors, participate in structured training sessions led by experts, and collaborate within supportive and helpful teams. We are eager to connect with you!

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