About the Company

KLDiscovery is a global leader providing technology-enabled services and software that empower law firms, corporations, government agencies, and individuals to overcome complex data challenges. With offices strategically located in 26 locations across 17 countries, we deliver best-in-class eDiscovery, information governance, and data recovery solutions. Our comprehensive offerings support litigation, regulatory compliance, internal investigations, and the broader data recovery and management needs of our clients.

With over three decades of experience, KLDiscovery offers a full spectrum of services, including data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and comprehensive managed document review services. Furthermore, through our global Ontrack Data Recovery business, we provide world-class data recovery, email extraction and restoration, secure data destruction, and tape management solutions.

KLDiscovery has consistently been recognized as one of North America’s fastest-growing companies by Inc. Magazine (Inc. 5000) and Deloitte (Deloitte’s Technology Fast 500). CEO Chris Weiler has also been honored as a past Ernst & Young Entrepreneur of the Year™. In addition, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner, and maintains ISO/IEC 27001 Certified data centers, demonstrating our commitment to excellence and security.

KLDiscovery is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace.

Job Description

KLDiscovery, a globally recognized leader in eDiscovery, information governance, and data recovery solutions, is seeking a highly motivated Data Management Analyst to join our team.

The Data Management Analyst is responsible for the successful and efficient execution of complex technical processes and procedures. This role demands a strong problem-solving aptitude to ensure the timely delivery of high-quality results for both internal and external clients. The analyst will collaborate closely with colleagues across the organization, including fellow analysts, project managers, and executives, to guarantee the accurate and punctual completion of all work requests.

This position offers a remote, work-from-home opportunity.

Weekend Coverage Schedule (Wednesday-Sunday): 12:30 AM IST – 9:30 AM IST.

Responsibilities

• Collaborate effectively with teams in Electronic Data Discovery (EDD), Data Hosting, Project Management, and Data Management to investigate and resolve escalated issues encountered during processes. Also, responsible for requesting and conducting quality control checks on completed tasks.
• Communicate task statuses and completion updates to relevant parties, addressing project-specific inquiries related to actively assigned tasks, and delivering necessary reporting documentation.
• Engage constructively and collaboratively with team members, maintaining a consistent focus on enhancing efficiency and quality across all operations.
• Process and deliver data productions in strict accordance with client-defined specifications.
• Standardize data received from external, third-party clients to ensure uniformity and usability.
• Format and deliver all non-hosting based deliveries of processed Electronic Discovery materials.
• Process and fulfill specialized client requests that may extend beyond the standard Electronic Discovery Reference Model (EDRM) framework.
• Conduct rigorous quality assurance procedures for completed tasks within data management workflows, ensuring adherence to quality standards.
• Submit accurate records of all billable hours associated with performed procedures into the designated time portal system.
• Maintain a comprehensive understanding of industry trends and a thorough knowledge of all company products, services, and related technologies.
• Effectively manage evolving requirements, workload demands, and shifting priorities to ensure project success.
• Adhere strictly to established KLDiscovery processes and procedures, upholding organizational standards.
• Perform other duties as assigned by management to support business needs.

Qualifications

• High School Diploma is mandatory.
• A Bachelor’s degree or equivalent professional experience is highly desirable.
• Fluent and articulate communication skills in English are essential for effective collaboration and client interaction.
• A demonstrated ability to develop and clearly articulate complex solutions that integrate technology and services is required.
• Possession of excellent communication skills, both written and verbal, is crucial for success in this role.
• The capacity to quickly grasp and explain advanced technological and business concepts to diverse audiences is necessary.
• Experience with programming, scripting languages, and regular expressions is considered a valuable asset.
• Advanced proficiency in Microsoft Excel is a prerequisite.
• Experience with Relativity is a significant advantage.
• SQL proficiency is a plus.
• Technical knowledge of at least one widely used Litigation Support tool is required. Examples include, but are not limited to: Concordance (preferred), Ipro, LAW, and Summation.

Skills

ATS Keywords

Frequently Asked Questions

Other Information

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